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Service Desk Manager
2 months ago
Job Title: Service Desk Manager
Classy Wheeler Limited is seeking an experienced Service Desk Manager to lead our IT service desk operations. The successful candidate will be responsible for managing the day-to-day activities of the service desk, ensuring that all customer inquiries are resolved efficiently and effectively.
Key Responsibilities:
- Manage the service desk team to ensure timely and effective resolution of customer inquiries.
- Develop and implement processes to improve service desk efficiency and effectiveness.
- Collaborate with other IT teams to ensure seamless delivery of services to customers.
- Monitor and report on service desk performance metrics, including first call resolution and average handle time.
- Ensure compliance with IT service management best practices and industry standards.
Requirements:
- 8 years of experience in IT service management, with a minimum of 2 years in a service desk management role.
- Strong understanding of IT service management principles and practices.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Technical certifications in IT service management, such as ITIL, are preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
