Service Desk Manager

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Title: Service Desk Manager

Classy Wheeler Limited is seeking an experienced Service Desk Manager to lead our IT service desk operations. The successful candidate will be responsible for managing the day-to-day activities of the service desk, ensuring that all customer inquiries are resolved efficiently and effectively.

Key Responsibilities:

  • Manage the service desk team to ensure timely and effective resolution of customer inquiries.
  • Develop and implement processes to improve service desk efficiency and effectiveness.
  • Collaborate with other IT teams to ensure seamless delivery of services to customers.
  • Monitor and report on service desk performance metrics, including first call resolution and average handle time.
  • Ensure compliance with IT service management best practices and industry standards.

Requirements:

  • 8 years of experience in IT service management, with a minimum of 2 years in a service desk management role.
  • Strong understanding of IT service management principles and practices.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Technical certifications in IT service management, such as ITIL, are preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Overview\The Langham, Hong Kong is seeking a Front Desk Service Manager to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through effective management of the front desk operations.\Key Responsibilities:\\Supervise and coordinate the activities of the front desk staff, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time

    The Unity Partners Service Desk Analyst role is a critical position that ensures seamless IT support for internal staff. As the primary point of contact, you will provide timely assistance through various channels, including phone calls, live chat, and self-service tickets.Responsibilities:You will serve as the first line of defense in resolving basic...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Title: Front Desk Operations Manager\rThe Langham, Hong Kong is seeking a skilled and experienced Front Desk Operations Manager to join our team.">About the Role">We are looking for a highly organized and detail-oriented individual to oversee the front desk operations, ensuring seamless guest experiences and efficient check-in/check-out processes.As...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at The Peninsula Hong Kong.Key Responsibilities:Manage and oversee the efficient operation of the Front Desk, ensuring seamless guest experiences.Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Peninsula Hong Kong.Key Responsibilities:Manage and oversee the efficient operation of the Front Desk, ensuring exceptional guest service and a seamless experience.Provide personalized service to guests, addressing their needs and resolving any issues in a courteous...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a skilled Front Desk Supervisor to join our team at The Peninsula Hong Kong.Main Responsibilities:Manage the efficient operation of the Front Desk, ensuring a seamless guest experienceProvide exceptional service to guests, catering to their needs and preferencesHandle guest inquiries and complaints in a professional and courteous mannerMonitor...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sopra Steria I2S Full time

    About Sopra Steria I2SSopra Steria is a leading European tech company specializing in Consulting, Digital Service, and Software. With 60,000 employees worldwide across Europe, North America, and Asia, Singapore serves as the APAC headquarters for Sopra Steria I2S. Our Asia Pacific division, EvaGroup Asia Pacific, focuses on Infrastructure, Cloud, and...

  • Help Desk Associate

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    About the RoleThe Service Desk Analyst provides support for basic incident resolution and requests reported to the regional service desk.Key ResponsibilitiesAct as a single point of contact and support internal staff via phone calls, emails, live chat and self-service tickets from internal staff regarding IT related issues and queries.1st line support:...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    About The Langham, Hong Kong The Langham, Hong Kong is a luxury hotel known for its exceptional service and upscale amenities. Our hotel offers an ideal location for guests to experience the best of Hong Kong. Job Overview We are currently seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Operations Coordinator....


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job Summary">We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Marriott International. As a key member of our front desk staff, you will be responsible for ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Coordinate room assignments and prepare key packets for arriving...


  • Hong Kong, Central and Western District, Hong Kong SAR China Société Générale Assurances Full time

    Synthetic Trading Desk Trainee RoleWe are seeking a highly motivated and detail-oriented individual to join our Synthetic Trading Desk as a Trainee. In this role, you will have the opportunity to gain hands-on experience in the financial industry and develop skills in risk management, analysis, and trading.ResponsibilitiesAssist in the production and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager Assistant to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all financial...

  • Help Desk Expert

    1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    Job OverviewWe are seeking a highly skilled Help Desk Expert to join our team at Selby Jennings. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.Salary & BenefitsThe successful candidate can expect a competitive salary of $80,000 - $110,000 per annum, depending on...


  • Hong Kong, Central and Western District, Hong Kong SAR China Jane Street Full time

    About the RoleWe are seeking a highly skilled and organized individual to join our Trading Desk Operations team as a Trading Desk Operations Engineer. As a key member of our team, you will be responsible for managing the operational side of our trading desk's activities and interfacing with various groups within the firm to ensure our work is accurate and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Fubon Bank Full time

    Main Responsibilities:Front Desk CoordinatorProvide exceptional customer service and handle general hotlinesAssist with administrative tasks, including data input and document submissionParticipate in operations duties and ad-hoc projects as assignedRequirements:Post-secondary education or above2 years or above relevant experience with at least 1 year...


  • Hong Kong, Central and Western District, Hong Kong SAR China TP ICAP Full time

    ["Market Trader OverviewThe Taiwanese dollar IRS desk at TP ICAP is seeking a talented and ambitious trainee to join their Hong Kong team. As a Broker Trainee, you will have the opportunity to learn from experienced professionals and gain exposure to the fast-paced world of financial markets.Essential ResponsibilitiesProvide complete support to the brokers...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking a skilled and enthusiastic Front Desk Supervisor to join our team at The Peninsula Hong Kong. This is an exciting opportunity for you to showcase your leadership skills and provide exceptional service to our guests.Job DescriptionThis role involves managing the efficient running of Front Desk operations, providing personalized service to...

  • Front Desk Associate

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Rosewood Hong Kong Full time

    Ambitious and charismatic individuals are sought to join Rosewood Hong Kong as Front Desk Associates.As a Front Desk Associate, you will be the first point of contact for our discerning guests, providing unparalleled hospitality and setting the tone for an unforgettable experience.Essential duties and responsibilities:Provide exceptional guest service from...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

    About the RoleWe are seeking a highly skilled and organised Front Desk Representative to join our team at Chaiwala, a vibrant Indian restaurant on Wyndham Street. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have an outstanding experience.


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    As an Office Administrative Assistant with the Corporation Service Company, you will play a critical role in ensuring the smooth operation of our office.Key responsibilities include:Coordinating internal meetings and events, including the monthly Management Team meetings.Scheduling and preparing for quarterly town hall meetings.Providing general support to...