Front Desk Manager Assistant
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Front Desk Manager Assistant to join our team at Marriott International. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all financial transactions.
Key Responsibilities
- Assist front desk staff with expediting problem payments and resolving guest-related issues
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing and activating room keys
- Process all payment types, including room charges, cash, checks, debit, and credit
- Set up accurate accounts for each guest upon check-in, including separate room/tax/incidentals and comp
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
- Block rooms in the computer and identify designated requirements and requests
- Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications
Requirements
- High school diploma or equivalent
- At least 1 year of related work experience
- No supervisory experience required
- No license or certification required
Preferred Qualifications
- Related work experience in a hotel or hospitality environment
- Knowledge of hotel operations and front office procedures
Marriott International is an Equal Opportunity Employer
We are committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
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