Front Desk Operations Assistant

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

We are seeking a highly skilled and organized Front Desk Operations Assistant to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of accuracy in all financial transactions.

Key Responsibilities

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in, including sharing, separate room/tax/incidentals, and comp.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience.
  • None

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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