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Front Desk Service Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

Job Overview

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The Langham, Hong Kong is seeking a Front Desk Service Manager to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences through effective management of the front desk operations.

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Key Responsibilities:

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  • Supervise and coordinate the activities of the front desk staff, including check-in and check-out procedures, handling guest inquiries, and managing cashier duties.\
  • Greet and attend to the needs of VIP guests with exceptional service standards.\
  • Provide support to the Langham Club, Business Centre, and Guest Services areas as required.\
  • Handle guest feedback and complaints in accordance with hotel policies and procedures.\
  • Promote hotel facilities, including the Health Club, Business Centre, and Food & Beverage outlets.\
  • Ensure timely follow-up on amenities orders.\
  • Provide on-the-job training to new colleagues.\
  • Assist with ad-hoc projects assigned by management.\
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Requirements:

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  • A minimum of 3 years' experience in the hospitality industry, preferably in a supervisory role.\
  • Diploma or above in a relevant field.\
  • Independent and confident individual able to work under pressure.\
  • Excellent interpersonal and communication skills in English and Chinese.\
  • Additional language skills are an advantage.\
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Compensation: HKD $55,000 - HKD $65,000 per annum, depending on experience.