Front Desk Operations Manager

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Peninsula Hong Kong.

Key Responsibilities:

  • Manage and oversee the efficient operation of the Front Desk, ensuring exceptional guest service and a seamless experience.
  • Provide personalized service to guests, addressing their needs and resolving any issues in a courteous and efficient manner.
  • Monitor and maintain accurate records of billing, cashiering, and cash handling procedures.
  • Mentor and guide Front Desk Agents to enhance their skills and teamwork.

Requirements:

  • Minimum one year of experience in a similar role, preferably in a luxury hotel environment.
  • Hands-on experience with MS Office and PMS systems.
  • Excellent customer interaction skills and fluency in spoken English and Chinese.
  • Ability to work overnight shifts and adapt to a fast-paced environment.

About The Peninsula Hong Kong:

The Peninsula Hong Kong is a legendary hotel that blends tradition and modernity, offering a unique and unforgettable experience for our guests.



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