Front Desk Coordinator

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time
About the Role

We're seeking a charismatic Receptionist to join Pirata Group's dynamic team. As a key member of our front-of-house team, you'll be responsible for delivering exceptional guest experiences, handling bookings, complaints, and inquiries with poise and efficiency.

As a Receptionist, you'll work closely with our Reception Supervisor to ensure seamless operations, manage guest needs, and maintain a high level of customer satisfaction. Multitasking and stress management skills are essential for this role, as you'll be handling multiple tasks simultaneously while maintaining a calm and composed demeanor.

Key Responsibilities
  • Greet and manage guests' needs to enhance their overall experience
  • Support the floor team in managing tables efficiently to optimize covers and turns
  • Ensure all company standards are met during service
  • Set up the reception desk before shifts
  • Answer calls for booking and event inquiries
Requirements
  • 1+ years of experience as a Receptionist or Host in a highly regarded restaurant
  • Positive attitude with a teamwork mindset
  • Sense of responsibility within your role
  • Excellent communication, interpersonal, and leadership skills
  • Fluency in English is a must, other languages are advantageous
  • Experience working in hospitality is beneficial
  • Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Benefits
  • 50% discount at all our restaurants
  • Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance
  • Cash and credit card tips
  • Medical insurance
  • Birthday gift certificate
  • Referral bonus


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