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Customer Service Specialist

2 weeks ago


Hong Kong Island, Hong Kong SAR China Cathay Pacific Airways Limited Full time

At Cathay Pacific Airways Limited, we value customers above all else. Our Global Customer Care Representatives play a critical role in ensuring our passengers have a positive experience with our airline.

Responsibilities:
  • Be the face of our brand, interacting with passengers from different cultures and providing them with excellent customer service
  • Work closely with other airport teams to ensure a smooth passenger journey from check-in to boarding
  • Assist with behind-the-scenes operations tasks as needed

To succeed in this role, you will need to possess strong communication skills, be adaptable and flexible, and have a genuine passion for delivering outstanding customer experiences.

We offer a competitive compensation package, opportunities for career growth and development, and a dynamic working environment that fosters teamwork and collaboration.