Customer Service Leadership Position

2 weeks ago


Hong Kong Island, Hong Kong SAR China PCCW Full time
About the Role:

The Complaint Handling Specialist will be responsible for investigating and resolving customer complaints related to eMPF from various channels.

Key Accountabilities:
  1. Investigate customer complaints thoroughly and provide prompt resolutions.
  2. Develop and implement effective complaint-handling processes.
  3. Collaborate with internal stakeholders to resolve complex complaints.
Requirements and Qualifications:
  • Proven experience in complaint handling in the financial industry.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
Working Conditions:

This role requires strong organizational and time-management skills, with the ability to work under pressure to meet deadlines.



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