Current jobs related to Customer Feedback Management Specialist - Hong Kong, Central and Western District - DBS Bank (Hong Kong) Limited
-
Senior Manager Customer Feedback
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Title: Vice President • Customer Feedback ManagementJob Summary:We are seeking a seasoned professional to lead our Customer Feedback Management team. As a key member of our Consumer Banking Group, you will be responsible for monitoring team services quality, driving team transformation, and uplifting team productivity.Key Responsibilities:• Monitor...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeJob Title: Assistant Vice President Customer Feedback Management Job Summary: We are seeking a highly skilled and experienced Assistant Vice President to join our Customer Feedback Management team at DBS Bank (Hong Kong) Limited. Responsibilities: • Conduct thorough and quality investigations into customer complaints related to banking products from all...
-
Customer Service Planning Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeCustomer Experience ManagementJob Summary:We are seeking a highly motivated and experienced Customer Service Planning Specialist to join our team at China Mobile Hong Kong Co. Ltd. The successful candidate will be responsible for participating in company marketing projects, sharing ideas from a customer's perspective, and ensuring the service process meets...
-
Air Logistics Customer Care Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full timeAbout the RoleWe are seeking a highly skilled Air Logistics Customer Care Specialist to join our team. As a key member of our Air Logistics team, you will play a crucial role in delivering exceptional customer service and support.Your ResponsibilitiesDrive customer engagement and satisfaction through close cooperation with the Field Sales and Operational...
-
Customer Support Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Efficy Full timeAbout EfficyEfficy is a leading European Customer Relationship Management (CRM) solution that provides businesses with complete, flexible, and customizable software to enable their growth. Our platform includes products for marketing automation, sales, project management, customer service, and customer nurturing.Job DescriptionWe are seeking a Customer...
-
Customer Experience Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full timeTop Reasons to Work with TDCXTDCX offers a dynamic work environment with attractive remuneration, great perks, and performance incentives. Our comprehensive medical, insurance, or social security coverage ensures your well-being. Enjoy world-class workspaces and engage in activities that foster a positive culture.We prioritize your career growth with strong...
-
Customer Support Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China TDCX Full timeTop Reasons to Work with TDCXTDCX offers an attractive remuneration package, including great perks and performance incentives. Our comprehensive medical, insurance, or social security coverage ensures your well-being. You'll work in world-class workspaces and enjoy engaging activities and recognition programs.We provide strong learning and development plans...
-
Senior Customer Due Diligence Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob Title: Senior Customer Due Diligence SpecialistAre you a seasoned banking professional with a passion for due diligence? We are seeking a highly skilled Senior Customer Due Diligence Specialist to join our team at Bank of China.About the Role:We are looking for a talented individual to review customer profiles, KYC documents, and customer statistic data...
-
Senior Customer Service Planning Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeDepartment: Customer Experience ManagementIn this position, you will:Participate in company's marketing projects and share ideas from customer's point of view, ensuring the service process and after-sales service meet customer expectations, and maintain the accuracy of knowledge bases.Conduct service benchmarking from different aspects to identify service...
-
Customer Relationship Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeHang Seng Bank is seeking a highly motivated Customer Relationship Manager to lead and supervise a team in addressing and resolving customer feedback, including complaints, compliments, and suggestions. This role requires a strong leadership background, excellent communication and interpersonal skills, and the ability to analyze customer feedback to identify...
-
Customer Support Team Member
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeWe are seeking a highly skilled and experienced Support Specialist to join our Customer Support team. The successful candidate will be responsible for handling customer feedback in a positive and professional manner, building strong relationships with customers, and resolving issues efficiently.Key ResponsibilitiesRespond to customer inquiries and concerns...
-
Customer Service Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China TransUnion LLC Full timeJob Summary:We are seeking a highly skilled and motivated Associate Success Specialist to join our Member Engagement and Support team at TransUnion LLC.Key Responsibilities:Provide exceptional customer service to members through phone, email, and in-person interactions.Handle member inquiries, feedback, and complaints in a professional and timely...
-
Customer Service Resolution Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeJob DescriptionWe are seeking a Customer Service Resolution Specialist to join our team at China Mobile Hong Kong Co. Ltd.Key Responsibilities:Resolve customer complaints via phone or in writing with courtesy and efficiency, ensuring timely and effective resolution of issues.Carry out investigations and collaborate closely with relevant parties to resolve...
-
Customer Support Officer
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Efficy Full timeJob OverviewEfficy, a leading European Customer Relationship Management (CRM) solution provider, is seeking a talented Cross-functional Support Specialist to join their team in Hong Kong.This role is an exciting opportunity for an individual to work at the intersection of business and technology, providing top-notch support to customers while contributing to...
-
Customer Service Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Title: Senior/Customer Care Manager Job Summary: We are seeking a highly skilled and experienced Senior/Customer Care Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for handling customer complaints and feedback in a timely and professional manner, ensuring that our...
-
Customer Analytics Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Title: Customer Analytics SpecialistJoin Bank of China (Hong Kong) Limited as a Customer Analytics Specialist and contribute to the success of our business by analyzing customer data and developing insights to inform marketing strategies.Key Responsibilities:Collaborate with business stakeholders to identify target customer segments and develop selection...
-
Customer Engagement Specialist
10 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeJob OverviewWe are seeking a highly skilled Customer Engagement Specialist to join our team at The Cigna Group. In this role, you will be responsible for delivering exceptional customer service and support.
-
Customer Experience Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full timeJob Title: Customer Experience SpecialistJob Summary:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.Responsibilities:Manage customer...
-
Mortgage Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock Your PotentialAre you a high-calibre professional looking to take your career to the next level? We're seeking a talented individual to join our team as a Mortgage Specialist/Senior Mortgage Specialist.Key ResponsibilitiesDrive geographic market growth and share penetrationStay on top of market intelligence and changes, providing feedback to...
-
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeWe are Classy Wheeler Limited, a luxury retail firm with high-end clients in the fashion, watches and jewelry, leather goods, and accessories industries. Our team is seeking a Customer Experience Specialist to support our business in Hong Kong.Job DescriptionAs a Customer Experience Specialist, you will be responsible for:Providing exceptional customer...
Customer Feedback Management Specialist
1 month ago
As a key member of the DBS Consumer Banking Group, we are seeking a highly skilled and experienced professional to join our team as an Assistant Vice President of Customer Feedback Management. In this role, you will be responsible for handling customer complaints related to banking products, conducting thorough investigations, and collaborating with stakeholders to establish robust scrutiny of compliance practices and risk management policies.
Key Responsibilities
• Conduct end-to-end handling of customer complaints, including thorough investigations and quality resolution
• Collaborate with relevant stakeholders to establish and maintain robust scrutiny of compliance practices and risk management policies
• Analyze customer feedback and root causes of complaints to identify areas for improvement and recommendations for enhancing service quality
• Detect and raise compliance issues and incidents in customer complaints to the CFM head
Requirements
• University degree in Business Administration or a related discipline
• High demand on numeric and analytic skills
• At least 8 years of relevant experience in credit card, lending, or banking industry, preferably in an analytic role
• Excellent interpersonal skills and ability to communicate effectively (verbal & written)
• Ability to handle multiple tasks, attention to details, and meet tight deadlines under pressure
• Proficiency in both English and Chinese
What We Offer
We offer a competitive salary and benefits package, as well as the opportunity to work in a dynamic environment that supports your development and recognizes your achievements.
