Customer Service Planning Specialist

Job OverviewWe are seeking a highly skilled Customer Service Planning and Optimization Specialist to join our team at China Mobile Hong Kong Co. Ltd.This is a challenging role that requires strong analytical, communication, and problem-solving skills.

Department: Customer Experience ManagementIn this position, you will:Participate in company's marketing projects and share ideas from customer's point of view, ensuring the service process and after-sales service meet customer expectations, and maintain the accuracy of knowledge bases.Conduct service benchmarking from different aspects to identify service...

Job DescriptionCathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport premium service team, you will be responsible for delivering exceptional customer experiences across all touchpoints of our customers' airport journey.Key Responsibilities:SOP Development and Project...

At Prudential, we're committed to being partners for every life and protectors for every future. Our inclusive culture ensures that our people, customers, and partners thrive. We provide a platform for our people to excel and make a meaningful impact.This role is key to delivering exceptional customer experiences. As a Customer Service Operations Specialist,...

Key Responsibilities:As a Senior / Complaint Operation Specialist at China Mobile Hong Kong Co. Ltd., you will be responsible for resolving customer complaints in a timely and efficient manner. This includes investigating complaints, working closely with relevant parties to resolve disputes, and drafting replies to customers and regulatory...

Job OverviewTaking the lead in fostering a culture of innovation, DBS Bank (Hong Kong) Limited seeks a Strategic Customer Service Specialist to join our dynamic team. As the first point of contact for our customers, you will be responsible for delivering exceptional customer experiences through phone, live chat, offline messaging, and emails.Key...

Job SummaryWe are seeking a skilled Event Planning Specialist to join our team at Hyatt Regency Hong Kong, Tsim Sha Tsui. As a key member of our events team, you will provide exceptional support to our clients and contribute to the success of our events.Key ResponsibilitiesProvide administrative and clerical support to the events team, including handling...

Job DescriptionWe are seeking a highly skilled Customer Service Professional to join our team as a Life Insurance Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Role OverviewAIA International Limited is seeking a skilled Proposition Planning Specialist to play a vital role in advancing our movement towards a healthier, more sustainable future for everyone. As part of our marketing, distribution & partnership team, you will formulate customer-centric and compelling proposition activation initiatives to drive business...

The OpportunityWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Snaphunt. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients through various communication channels.The RoleYour primary responsibilities will include:Responding to customer inquiries...

Job Title: Customer Experience SpecialistJob Summary:We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.Responsibilities:Manage customer...

Job SummaryWe are seeking an experienced Event Planning and Operations Specialist to join our team at JC Executive Search.The ideal candidate will have a proven track record of successfully planning and executing high-profile events, with excellent communication and interpersonal skills.This is a challenging opportunity for a motivated and organized...

We are a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.About the RoleAs a Customer Service Specialist, you will be responsible for handling inbound enquiries from business partners, preparing quotations, and providing quality services and immediate assistance. You will also handle ad-hoc requests independently...

About the RoleAs a Customer Service Specialist at AIA International Limited, you will play a crucial role in delivering exceptional customer service and support to our clients. Your primary responsibility will be to provide satisfactory customer service and administration services to assigned portfolios, overseeing daily operations and conducting client...

As a Customer Service Excellence Specialist at AXA Hong Kong and Macau, you will play a vital role in ensuring exceptional customer experiences. With a strong focus on delivering timely and accurate responses to customer inquiries, you will be the first point of contact for our valued customers.Your key responsibilities will include:Handling customer...

Job SummaryWe are seeking a highly motivated and detail-oriented Media Planning Specialist to join our team at Wavemaker. As a Media Planning Specialist, you will be responsible for assisting the media team across the full planning and buying process. This includes working with accounts teams to compile monthly brand competitive analysis reports, updating...

About the RoleWe are seeking a highly motivated and detail-oriented Media Planning Specialist to join our team at GroupM. As a Media Planning Specialist, you will be responsible for delivering planning recommendations and ensuring smooth account coordination internally and externally with our clients.Key ResponsibilitiesContribute to overall media strategy...

Financial Planning SpecialistWe are seeking a highly skilled Financial Planning Specialist to join our team at Recruitment Intelligence Consultants Limited. The successful candidate will be responsible for delivering planning, reporting, and analysis of financial performance for our sales team.Key Responsibilities:Present and analyze financial resultsPrepare...

Hang Seng Bank is committed to service excellence, making our people our most important asset.We continually enhance our performance for customers and provide best-in-class products and services.Digital BankingOur acclaimed mobile app and creative digital capabilities continue to innovate and provide trusted banking, investment and wealth management...

About AIAAIA is a leading insurance provider dedicated to helping people live healthier, longer, and better lives.Job SummaryWe are seeking a highly skilled Medical Claims Specialist to join our team. As a Medical Claims Specialist, you will be responsible for handling and approving medical claims based on delegated authority in accordance with established...