Senior Customer Service Planning Specialist
1 month ago
Department: Customer Experience Management
In this position, you will:
- Participate in company's marketing projects and share ideas from customer's point of view, ensuring the service process and after-sales service meet customer expectations, and maintain the accuracy of knowledge bases.
- Conduct service benchmarking from different aspects to identify service improvement initiatives.
- Analyze customer feedback, narrow the gap between intended and actual customer experience, and assist the Customer Service Manager in deploying strategic plans that drive cross-departmental efforts to improve total customer satisfaction.
- Innovate new ideas on service workflow and policy, and expand the online service channel.
- Handle general departmental reporting and procedure manuals.
To be successful in this position, you should meet the following requirements:
- Diploma holder or above.
- 4 years of relevant customer service experience, preferably in the telecom industry.
- Good interpersonal communication skills, self-motivated, and able to work under pressure.
- Experience in account servicing, quality assurance, or project management will be an advantage.
- Good command of spoken and written English and Chinese.
- Candidates with less experience may be considered for the Customer Service Planning Specialist position.
-
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeJob OverviewWe are seeking a highly skilled Customer Service Planning and Optimization Specialist to join our team at China Mobile Hong Kong Co. Ltd.This is a challenging role that requires strong analytical, communication, and problem-solving skills.
-
Senior Construction Planning Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Gammon Full timeAre you an experienced construction professional looking for a new challenge? We have an exciting opportunity for a Senior Construction Planning Specialist to join our team at Gammon.About the RoleThe successful candidate will be responsible for monitoring progress against contract programmes and preparing regular progress reports. They will ensure timely...
-
Senior Financial Planning Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Crossings Executive Search Full timeWe are seeking a highly skilled Senior Financial Planning Specialist to join our team at Crossings Executive Search.This is an exciting opportunity for a qualified accountant with experience in financial planning and analysis.Job DescriptionAs a Senior Financial Planning Specialist, you will be responsible for preparing month-end and year-end reports and...
-
Customer Service Operations Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Hong Kong and Macau Full timeAbout the RoleWe are seeking a Customer Service Operations Specialist to provide after-sales support for policy-related administrative processes in the Hong Kong market. This role will be responsible for processing change requests, ensuring timely implementation of impact plans, and participating in team activities.Job Responsibilities:Process all Life and...
-
Senior Financial Planning Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Click and Connect Online Limited Full timeJob OverviewWe are representing a prestigious Wealth Management firm in Hong Kong, seeking an experienced and qualified Senior Financial Planning Specialist to join their dynamic team.
-
Customer Service Support Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeWe are seeking a Customer Service Support Specialist to join our team at China Aircraft Services Limited.About the RoleThe successful candidate will provide exceptional customer service support, handle enquiries from airlines and customers, and perform administrative tasks with high accuracy.Key Responsibilities:Maintain accurate records of license renewals...
-
Senior Customer Onboarding Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob OverviewWe are seeking a skilled and experienced Senior Customer Onboarding Specialist to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer onboarding process, you will play a critical role in ensuring seamless customer experiences.Key Responsibilities:Customer Due Diligence: Conduct thorough customer due diligence...
-
Insurance Customer Service Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeRole OverviewAIA International Limited seeks an experienced Insurance Customer Service Specialist to join our team. In this role, you will be responsible for handling customer enquiries and complaints regarding all activities in the operation process.About the RoleHandle customer enquiries and complaints regarding all activities in Operation process such as...
-
Customer Service and Operations Specialist
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAIA International Limited is seeking a highly motivated Customer Service and Operations Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and overseeing daily operations for assigned portfolios.About the RoleAs a Customer Service and Operations Specialist, you will:Provide satisfactory customer...
-
Digital Banking Strategic Planning Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeHang Seng Bank is committed to service excellence, making our people our most important asset.We continually enhance our performance for customers and provide best-in-class products and services.Digital BankingOur acclaimed mobile app and creative digital capabilities continue to innovate and provide trusted banking, investment and wealth management...
-
Senior Financial Planning Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeJob SummaryWe are seeking a highly skilled Senior Financial Planning Specialist to join our team at China Mobile International Limited.About the RoleThis is an exciting opportunity for a Finance and Budgeting Professional to play a key role in preparing annual budgets, quarterly forecasts, and performing budgetary control. The ideal candidate will have...
-
Senior Building Services Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full timeAbout the RoleWe are seeking an experienced Senior Building Services Specialist to join our growing project/service team. As a trusted advisor to our customers, you will provide innovative solutions and outcomes at the time of service.Key ResponsibilitiesAssist in tender preparation, analysis, and price negotiation with clients and consultants.Coordinate...
-
Senior Customer Due Diligence Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeJob Title: Senior Customer Due Diligence SpecialistAre you a seasoned banking professional with a passion for due diligence? We are seeking a highly skilled Senior Customer Due Diligence Specialist to join our team at Bank of China.About the Role:We are looking for a talented individual to review customer profiles, KYC documents, and customer statistic data...
-
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Telecommunications Field Service Specialist to join our team at HKT. This is an excellent opportunity for a motivated individual to work in a dynamic environment and contribute to the delivery of exceptional customer service.
-
Medical Claims Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA Full timeAbout AIAAIA is a leading insurance provider dedicated to helping people live healthier, longer, and better lives.Job SummaryWe are seeking a highly skilled Medical Claims Specialist to join our team. As a Medical Claims Specialist, you will be responsible for handling and approving medical claims based on delegated authority in accordance with established...
-
Airport Premium Service Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeJob DescriptionCathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport premium service team, you will be responsible for delivering exceptional customer experiences across all touchpoints of our customers' airport journey.Key Responsibilities:SOP Development and Project...
-
Customer Service Operations Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential, we're committed to being partners for every life and protectors for every future. Our inclusive culture ensures that our people, customers, and partners thrive. We provide a platform for our people to excel and make a meaningful impact.This role is key to delivering exceptional customer experiences. As a Customer Service Operations Specialist,...
-
Senior Technical Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China TD SYNNEX Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Specialist to join our team at TD SYNNEX. This is a fantastic opportunity for an experienced professional to leverage their expertise in IT infrastructure and technical services to drive business growth and customer satisfaction.Job DescriptionAs a Senior Technical Specialist, you will be...
-
Senior Customer Due Diligence Specialist
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China TalentQuest HR Limited Full timeJob SummaryAs a Senior Customer Due Diligence Specialist with TalentQuest HR Limited, you will be responsible for engaging in periodic reviews of corporate/SME clients to ensure compliance with regulatory requirements and internal policies.Key Responsibilities:Analyze KYC information and documents to ensure accurate client profiles.Contact customers to...
-
Customer Service Specialist for Operations
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAIA International Limited is embarking on an exciting journey to create a healthier, more sustainable future for everyone. At the core of this endeavor is our ambition to help a billion people live Healthier, Longer, Better Lives by 2030.To achieve this goal, we need ambitious individuals who believe in shaping the future and are driven to work with, and...