Customer Experience Specialist

5 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time
Job Summary

The Customer Experience Specialist plays a vital role in ensuring that our guests have an exceptional experience in our retail stores. This involves interacting with guests to understand their needs, providing customized solutions, and facilitating seamless transactions.

Key Responsibilities:

  • Engage with guests to provide world-class customer service, building strong relationships and trust.
  • Assess guest needs to offer personalized solutions, ensuring timely and effective purchases and returns.
  • Deliver technical product education, highlighting the value and benefits of our products.
  • Facilitate end-to-end guest experiences by processing accurate transactions and executing market-relevant programs according to company standards.
  • Provide dynamic floor coverage to continuously engage with guests and address multiple store needs.
  • Act on guest feedback, collaborating with store leadership to resolve issues and enhance the overall experience.
  • Promote local community programs, planning and executing initiatives such as run clubs or international yoga days.
Working with Others

The Customer Experience Specialist contributes to a respectful and inclusive team environment, fostering supportive relationships with colleagues and guests alike.

Essential Skills and Qualifications:

  • Excellent communication and interpersonal skills to build strong relationships with guests and colleagues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills to address guest concerns and provide creative solutions.
  • Demonstrated commitment to delivering exceptional customer service, consistently exceeding guest expectations.
  • Familiarity with store operations and ability to learn and adapt to new processes and technologies.
Benefits and Perks

We invest in the whole person – body, mind, and spirit. Our total rewards program supports you in achieving your goals and focuses on the things you love.

Total Rewards Include:

  • Competitive base pay and a team-based bonus program.
  • Generous employee discounts on Lululemon products and services.
  • Paid time off to recharge and pursue personal interests.
  • Access to fitness and yoga classes to support your physical well-being.
  • Personal and professional development programs to help you grow and thrive.


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