Customer Relationship Development Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time
Job Description:

As a Personal Banking Manager at Bank Of China (Hong Kong) Limited, you will play a vital role in championing one-stop personal banking services at the Contact Centre. Your primary responsibility will be to deliver exceptional customer experiences through inbound and outbound calls, identifying opportunities to cross-sell relevant products and services.

Key Responsibilities:
  • Serve as the customers' main point of contact for any investment, insurance, or other banking product-related issues, providing prompt after-sales service and support.
  • Establish and maintain long-term relationships with existing and prospective customers, understanding their financial needs and preferences.
  • Collaborate with superiors to implement unit development guidelines and policies, ensuring seamless execution and achievement of business targets.
Requirements:
  • A degree or above from a reputable institution.
  • Possession of IIQE and HKSI qualifications is highly preferred.
  • At least 4 years of experience in retail banking services and products, including insurance and investment products, with a proven track record of success.
  • Demonstrated ability to thrive in a fast-paced environment, possessing excellent organizing and problem-solving skills.
  • Strong customer focus, independence, self-motivation, and adaptability under pressure.
  • Excellent verbal and written communication skills in English, Chinese, and Putonghua, with proficiency in PC applications such as MS Office and Chinese inputs.
  • Willingness to work flexible shifts as needed.
About Us:

Bank Of China (Hong Kong) Limited is committed to delivering innovative financial solutions and unparalleled customer service. We are dedicated to fostering a culture of excellence, diversity, and inclusion, empowering our employees to reach their full potential.



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