Customer Relationship Development Manager
3 days ago
As a Personal Banking Manager at Bank Of China (Hong Kong) Limited, you will play a vital role in championing one-stop personal banking services at the Contact Centre. Your primary responsibility will be to deliver exceptional customer experiences through inbound and outbound calls, identifying opportunities to cross-sell relevant products and services.
Key Responsibilities:- Serve as the customers' main point of contact for any investment, insurance, or other banking product-related issues, providing prompt after-sales service and support.
- Establish and maintain long-term relationships with existing and prospective customers, understanding their financial needs and preferences.
- Collaborate with superiors to implement unit development guidelines and policies, ensuring seamless execution and achievement of business targets.
- A degree or above from a reputable institution.
- Possession of IIQE and HKSI qualifications is highly preferred.
- At least 4 years of experience in retail banking services and products, including insurance and investment products, with a proven track record of success.
- Demonstrated ability to thrive in a fast-paced environment, possessing excellent organizing and problem-solving skills.
- Strong customer focus, independence, self-motivation, and adaptability under pressure.
- Excellent verbal and written communication skills in English, Chinese, and Putonghua, with proficiency in PC applications such as MS Office and Chinese inputs.
- Willingness to work flexible shifts as needed.
Bank Of China (Hong Kong) Limited is committed to delivering innovative financial solutions and unparalleled customer service. We are dedicated to fostering a culture of excellence, diversity, and inclusion, empowering our employees to reach their full potential.
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