Customer Relationship Specialist
2 days ago
UN News is committed to delivering high-quality customer service to our donors, recognizing their valuable contributions to our mission. Our team strives to create a positive and supportive environment, fostering growth and development among staff members. We are seeking a highly motivated and detail-oriented individual to join our Donor Care Team as a Customer Relationship Specialist.
Key Responsibilities
- Carry out welcoming procedures to greet new donors, including sending welcome letters and making initial contact via phone.
- Confirm donors' personal details before entering accurate information into the database.
- Assist in preparing donation receipts for donors and follow up on debit fail transactions via various channels.
- Answer donor inquiries through inbound calls or email within a one-working-day timeframe.
Requirements
- Secondary level schooling or vocational training equivalent to secondary school level.
- At least one year of working experience related to donor care service/customer services/account servicing/data processing.
- Knowledge of MS Office, especially MS Word and MS Excel.
- Typing speed: English (50 WPM) Chinese (20 WPM).
- Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.
- Ability to work flexible hours, including some evenings and weekends.
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Customer Experience Specialist
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