Customer Relationship Specialist

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China UN News Full time
Company Overview

UN News is committed to delivering high-quality customer service to our donors, recognizing their valuable contributions to our mission. Our team strives to create a positive and supportive environment, fostering growth and development among staff members. We are seeking a highly motivated and detail-oriented individual to join our Donor Care Team as a Customer Relationship Specialist.

Key Responsibilities
  • Carry out welcoming procedures to greet new donors, including sending welcome letters and making initial contact via phone.
  • Confirm donors' personal details before entering accurate information into the database.
  • Assist in preparing donation receipts for donors and follow up on debit fail transactions via various channels.
  • Answer donor inquiries through inbound calls or email within a one-working-day timeframe.

Requirements
  • Secondary level schooling or vocational training equivalent to secondary school level.
  • At least one year of working experience related to donor care service/customer services/account servicing/data processing.
  • Knowledge of MS Office, especially MS Word and MS Excel.
  • Typing speed: English (50 WPM) Chinese (20 WPM).
  • Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.
  • Ability to work flexible hours, including some evenings and weekends.


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