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Client Relationship Manager

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hyphen Connect Full time

We're looking for a seasoned professional to take on the role of Client Relationship Manager at Hyphen Connect.

About the Position:

  • Client Engagement:
    • Build and maintain lasting relationships with institutional clients by delivering personalized solutions and top-notch services.
    • Gain a profound understanding of client requirements and challenges, addressing these through strategic solutions and process improvements.
    • Achieve significant growth in client base and transaction volume.
  • Operational Strategy:
    • Formulate and optimize operational strategies to ensure alignment with the company's overall mission.
    • Stay abreast of market trends and competitor activity, adjusting strategies as necessary to maintain a competitive edge.
    • Oversee project implementation to ensure timely completion and goal achievement.
  • Marketing and Events:
    • Plan and execute offline events and large-scale conferences to heighten brand recognition and presence within the institutional market.
    • Develop targeted marketing campaigns to boost client involvement.
  • Product Enhancement:
    • Partner with the product team to develop innovative solutions that address the evolving needs of institutional clients.
    • Monitor product development to guarantee seamless integration and optimized user experience.

Requirements:

  • Fluent communication skills in Chinese and English, enabling effective written and verbal interaction.
  • At least 5 years of experience in institutional client operations or related fields; familiarity with digital currency trading processes is a plus.
  • Exceptional strategic thinking and data analysis capabilities, allowing for effective operational strategy formulation and execution.