Customer Experience Ambassador

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Group Full time

About the Shangri-La Group

We are a renowned luxury hotel group operating five Shangri-La properties in Hong Kong, offering guests an array of options to suit every need. Our hotels are known for their distinctive Asian hospitality and commitment to colleague engagement.

As an employer with industry-leading levels of colleague engagement, our people are our priority. We focus on investing in their learning and development, making us a leader in the global hospitality industry.

We are currently looking for a Guest Relations Officer to join our team at Kowloon Shangri-La, Hong Kong.

Job Description

As a Guest Relations Officer, you will be responsible for:

  • Understanding guest preferences and providing quality services
  • Greeting all VIP guests and bidding farewell, ensuring a smooth check-in and check-out experience
  • Handling guests' inquiries and collecting feedback
  • Ensuring all interactions with guests are handled professionally and with care, adhering to Hotel policies and procedures

We are seeking someone with:

  • Higher Diploma or above in Hospitality Management or related disciplines
  • Minimum 1 year experience in the Hotel or Service Industry
  • Self-motivation and organization skills
  • Outgoing, customer-oriented, and self-motivated individual
  • Strong communication and interpersonal skills
  • Excellent command of spoken English and Putonghua


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