Enterprise Account Strategist
2 weeks ago
You'll work closely with internal teams to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive return on investment. Key responsibilities include:
- Aligning with customers' business objectives and goals to build measurable success plans and set communication cadences to deliver ROI and operational reviews.
- Developing and implementing change management principles and processes to support transitioning to new processes, tools, or initiatives related to LinkedIn products and solutions.
- Providing best practices to drive user behavior and product adoption, mapping solutions to existing customer workflows.
- Managing and executing projects to drive adoption of new products and services with customers.
- Sharing relevant data and insights that impact customers and tie back to their success drivers through operational reviews to key customer stakeholders and Value Reviews.
- Having knowledge of customers' operating models and articulating how LinkedIn Products add value to organizational goals.
- Acting as a trusted advisor and providing ongoing consultation to your full book of business to drive product adoption and ensure customers leverage the solution to achieve agreed-upon operational priorities, leading to full business value and agreed success criteria.
- Leading and maintaining deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
- Identifying churn risk and maintaining healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Interpreting and analyzing customer insights to drive behavior change in product and acting as the voice of customer to continuously improve our product, systems, and resources.
- Tracking and documenting customer activity via system tools.
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