Front Office Operations Manager
2 weeks ago
As the Front Office Operations Manager at Chinachem Group, you will oversee the daily operation of the Front Desk, Guest Engagement, Service Call Centre, Concierge, and Valet Parking.
- You will be responsible for ensuring the quality service delivered by frontline employees exceeds guest satisfaction.
- Enhance guest experience and engagement to build long-term relationships with hotel guests.
- Maximize on-day rooms' revenue by achieving higher occupancy and/or average daily rates.
- Effective people management through coaching and leading as a role model.
- Effective handling of crisis situations.
The ideal candidate will have over 15 years of relevant experience in medium-to-large scale hotel operations, with at least 5 years in the same capacity.
- A university graduate in Hotel Management is required.
- An innovative leader who can drive changes and apply new ways for operational efficiency.
- Excellent time management and decision-making skills.
- Strong interpersonal and communication skills in both English and Chinese.
- Attention to detail and ability to work collaboratively with other departments.
-
Front Office Director
2 days ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeCompany OverviewAs a key member of the Chinachem Group, we are committed to delivering exceptional hotel experiences for our guests. Our team is dedicated to providing world-class service and creating memorable moments for our guests.Job SummaryWe are seeking an experienced Front Office Director to lead our hotel operations team. The successful candidate...
-
Director of Front Office
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Director of Front Office Date: 23 Mar 2025 The Role Oversee daily operation of Front Desk, Guest Engagement, Service Call Centre, Concierge and Valet Parking, and ensure the quality service delivered by the frontline employees would exceed our guest satisfaction. Enhance guest experience and engagement in...
-
Front Office Support Specialist
1 week ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeJob Description:We are seeking an experienced Front Office Support Specialist to join our team at the Chinachem Group. In this role, you will be responsible for delivering exceptional guest experiences through accurate and effective one-stop service.Key Accountabilities:Provide personalized support to guests through phone calls and face-to-face...
-
Hotel Operations Manager
2 days ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeJob Title: Hotel Operations Manager - Front DeskThis is a full-time on-site role for the Hotel Operations Manager at Nina Hotel Tsuen Wan West located in Hong Kong SAR.About the Role:Assist the General Manager in day-to-day operational efficiency of hotel operations, including Front Office, Housekeeping, Engineering, Risk and Safety, and special projects as...
-
Front Desk Agent
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeFront Desk Agent Date: 3 Apr 2025 Job Overview Responsibilities Welcome guests upon their arrival and assign rooms Perform all check-in and check-out tasks in a professional manner Confirm group reservations and arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc. Upsell additional facilities and services as appropriate...
-
Front Desk Operations Associate
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeJob Description:Welcome guests upon their arrival and assign rooms in a professional manner. Confirm group reservations, arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc. Upsell additional facilities and services as appropriate. Register guests, collect necessary information such as contact details and dates of stay. Inform...
-
Hotel Operations Manager
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeSelect how often to receive an alert: Resident ManagerThe CompanyNina Hotel Tsuen Wan West is a large-scale hotel located in Hong Kong SAR. The hotel seeks a full-time Resident Manager to oversee day-to-day operations and ensure efficient management of Front Office, Housekeeping, Engineering, Risk and Safety, and special projects.The Resident Manager will be...
-
Hotel Reception and Administration Officer
1 week ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeJob RequirementsWe are seeking a skilled Front Desk Agent to join our team at Chinachem Group. Key responsibilities include:Welcome guests and assign rooms.Confirm group reservations and arrange personalized services.Upsell additional facilities and services.Register guests and collect necessary information.Inform customers about payment methods and verify...
-
On-Site Property Manager
1 week ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeJob DescriptionNina Hotel Tsuen Wan West is a reputable hotel chain in Hong Kong SAR, committed to providing exceptional service quality and ensuring guest satisfaction. We are seeking a highly skilled Resident Manager to join our team and oversee day-to-day operations.The Resident Manager will be responsible for managing the hotel's Front Office,...
-
Training Operations Officer
2 days ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Lukfook Group Full timeJob OverviewWe are seeking a highly motivated and detail-oriented individual to join our team as a Training Operations Officer. The successful candidate will be responsible for delivering quality training to frontline staff, maintaining and updating training materials, and collaborating with various departments to ensure smooth daily operations.Main...
-
Customer Service Representative
2 days ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeFront Desk AgentThis role requires a professional and courteous individual to handle front desk operations, ensuring seamless guest experiences.Job Responsibilities:Welcome guests upon their arrival, assign rooms efficiently, and provide exceptional service.Perform all check-in and check-out tasks with attention to detail and professionalism.Confirm group...
-
Resident Hotel Manager
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeThe RoleNina Hotel Tsuen Wan West is seeking a Resident Manager to join its team. As a key member of the hotel's management team, the Resident Manager will be responsible for overseeing day-to-day operations and ensuring efficient management of Front Office, Housekeeping, Engineering, Risk and Safety, and special projects.The Resident Manager will implement...
-
HR Operations Manager
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China DACHSER Full timeAbout the Role:This role offers an opportunity to work in HR operations, supporting the implementation and maintenance of HR systems, managing employee data, and participating in strategic projects. The ideal candidate will have 6-8 years' experience in HR operations or generalist roles, with expertise in HRIS, particularly SAP SuccessFactors and BIPO....
-
Customer Service and Room Allocation Specialist
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeCompany Overview: We operate under the Chinachem Group, providing excellent service to our valued guests. Our focus is on delivering exceptional hospitality experiences. As a member of our team, you will be responsible for ensuring our guests receive top-notch service from arrival to departure.Job Responsibilities include managing room assignments,...
-
HR Operations Manager
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China DACHSER Full timeJob OverviewDACHSER is a leading logistics company seeking a talented HR professional to fill the role of Human Resources Officer. This position requires a skilled individual to provide comprehensive HR support, leveraging their expertise to drive business success.Key Accountabilities:Provide end-to-end HR services, encompassing recruitment, compensation &...
-
Hotel General Manager Assistant
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeWe are seeking an experienced Hotel General Manager Assistant to join our team at Chinachem Group.Job DescriptionAs the Hotel General Manager Assistant, you will be responsible for:Oversight of daily front desk operations, including guest engagement and service delivery.Ensuring the highest standards of customer service are maintained.Maximizing revenue...
-
Field Service Operations Manager
2 days ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China BSH Home Appliances Group Full timeJob Title: Field Service Operations ManagerWe are seeking a highly skilled and experienced Field Service Operations Manager to oversee daily operations of after-sales repair services.The successful candidate will ensure that all workflow execution meets the highest standards and aligns with departmental strategies and objectives.About the Role:The Field...
-
Human Resources Operations Manager
3 days ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China DACHSER Full timeJob OverviewAs a Human Resources Officer at DACHSER, you will be responsible for providing comprehensive HR operational support to our team. Your primary focus will be on HR systems implementation, operations, and maintenance, as well as internal communications and strategic HR projects.Your ResponsibilitiesOffer a full range of HR support, including...
-
Resident Manager
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Resident Manager Date: 23 Mar 2025 The Company The Role This is a full-time on-site role for Resident Manager at Nina Hotel Tsuen Wan West located in Hong Kong SAR. The incumbent is responsible for assisting General Manager in day-to-day operational efficiency of the hotel operations including Front Office,...
-
Service Call Centre Operator
2 weeks ago
Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full timeSelect how often (in days) to receive an alert: Service Call Centre Operator Date: 19 Mar 2025 Job Overview Responsibilities Provide accurate and effective one stop service to guest. Respond to incoming calls in a timely manner and direct calls to appropriate destination in a smooth, courteous, clear and professional way. Handle all calls courteously and...