Front Office Support Specialist

1 week ago


Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full time

Job Description:

We are seeking an experienced Front Office Support Specialist to join our team at the Chinachem Group. In this role, you will be responsible for delivering exceptional guest experiences through accurate and effective one-stop service.

Key Accountabilities:

  • Provide personalized support to guests through phone calls and face-to-face interactions
  • Transfer calls to the right departments efficiently and effectively
  • Handle wake-up calls and messages for guests
  • Monitor and control the music on hold system
  • Ensure timely and accurate delivery of information related to typhoons and bad weather
  • Cooperate with the Emergency Response Team during emergency situations
  • Report any malfunctions or irregularities to the concerned departments

Requirements:

  • F.5 standard;
  • Vocational Training with Front Office operation studies or equivalent;
  • Fluent spoken English, Cantonese, and preferably Putonghua;
  • Good interpersonal and communication skills;
  • Friendly and guest-oriented;
  • Mature and positive-minded with common sense;
  • Knowledge of other Chinese dialects or foreign languages is welcomed;
  • Aligned with the group's Core Values: Liveliness, Heart2Heart, Oneness, Trust, Excellence, and Learning.


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