Customer Service and Room Allocation Specialist

2 weeks ago


Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full time
Company Overview: We operate under the Chinachem Group, providing excellent service to our valued guests. Our focus is on delivering exceptional hospitality experiences. As a member of our team, you will be responsible for ensuring our guests receive top-notch service from arrival to departure.

Job Responsibilities include managing room assignments, confirming group bookings, and providing personalized services. You will also be responsible for maintaining accurate records of guest stays, managing online and phone reservations, and responding to client inquiries. If you possess strong communication skills, attention to detail, and a passion for customer satisfaction, we encourage you to apply.

Required Skills and Qualifications include a minimum F.5 certificate or equivalent, vocational training in front office operations, and excellent written and spoken English and Chinese language skills. Additionally, knowledge of other Chinese dialects and foreign languages is an asset. A general understanding of personal computer operation and willingness to learn are also essential.

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