Customer Service Agent

2 weeks ago


Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Atlas Air Full time
This position will be responsible for managing the South American destination shipments 2nd leg flight connection. Provide support to the Sales team with planning, allocations, customer service-related matters, tracking, and reporting flight performance.ResponsibilitiesClosely monitor flights to ensure optimal aircraft utilization.Track all forwarded cargoes to final South America destination via air. Coordinate truck movement with overseas operations if necessary.Trace missing cargo and follow up on tracers. Provide freight status alert and support customer calls.Create a regular communication channel with Atlas MIA station on the allocations and tracking updates.Provide irregular virtual calls with overseas offices if necessary.High competence with the scheduled service operating system Cargospot and flight schedule system AIMS.Help analyze and resolve root causes of issues impacting scheduled service.Research local claims and provide documentation to corporate customer service.Respond to customers' questions, problems, requests, and/or complaints.Coordinate the generation of market data and shipment reports to support operation and analytical needs.Prepare post-flight and Flight Revenue reports by station to monitor the performance of operational data entry through analysis in Cargospot.Coordinate both internally and externally with relative departments to ensure effective communication.Perform other duties as assigned.Work in night shift is necessary.QualificationsBachelor's degree with at least 1-2 years of equivalent work experience.Fluent in English, Spanish speaking is preferred.Experience in airline customer service and air cargo industry is preferred.Strong analytical skills and excellent communication skills.Strong ability to manage complex situations under time pressure.Demonstrate proficiency in word processing, spreadsheet, and database management.Possess the ability to multi-task, work well under pressure & meet deadlines.Seniority Level

Entry levelEmployment Type

Full-timeJob Function

Customer Service, Analyst, and Supply ChainIndustries

Airlines and Aviation

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