Cloud Engineer

Our company offers state-of-art IT services to multi-national enterprises including Data Centre, Network Connectivity, Hybrid Cloud, Managed Services, Mobility and IoT solutions. This position is responsible for implementing, maintaining, and troubleshooting our rapidly expanding IT infrastructures to maintain high-quality services for our customers. The role will also be responsible for provisioning customer orders and providing technical solutions to resolve customer issues within a stringent timeline.Job Requirements:Infrastructure Implementation

Liaise with Product on implementation, configuration, and troubleshooting of cloud infrastructure (Virtualization, Hardware, Storage, and Networking) for supporting new Services and customers.Assure & Operations Support

Provide Tier 3 support and troubleshooting for our multiple cloud infrastructures to ensure the availability, reliability, and scalability of infrastructure services.Coordinate and manage vendors in fault resolution when necessary to rectify problems.Manage troubleshooting and root cause analysis with vendors on all systems.Perform upgrades, patches, and tuning to improve platform performance.Monitor the cloud infrastructure and application performance to meet required KPIs.Accommodate complex infrastructure change requests.Customer Implementation

Provisioning of customer orders on Hybrid Cloud, Managed Services, System Integration, and other Managed Solutions on a case basis.Manage the customer onboarding smoothly with proper handover to the operations team.Evaluate and implement change requests from customers.Process & Quality Management

Enforce compliance with ISO9001 and ISO27001 in daily operations to ensure service is up to standard.Support the development and implementation of relevant tools to improve operational efficiency and customer experience.Manage the inventory to fulfill daily operations requirements.Required Experience:Bachelor's degree in computer science or a related field.3 years of experience in ISP / CT industries.Professional certificates in Microsoft, Linux, VMware (e.g., MCP, MCSE, LPI, VCP) preferred.Knowledge of Windows servers and Linux servers is a MUST.Knowledge of TCP, UDP, Routing, NAS, SAN, VPN, and Virtual technology.Able to work under pressure and handle multiple tasks with ease.Strong analytical and problem-solving skills.Good communication and interpersonal skills.Good command in written and spoken Chinese and English.Seniority level

AssociateEmployment type

Full-timeJob function

Information TechnologyIndustries

IT Services and IT Consulting

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