Front Desk Agent

2 weeks ago

Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full time
Front Desk Agent

Date: 3 Apr 2025

Job Overview Responsibilities
  • Welcome guests upon their arrival and assign rooms
  • Perform all check-in and check-out tasks in a professional manner
  • Confirm group reservations and arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc.
  • Upsell additional facilities and services as appropriate
  • Register guests and collect necessary information such as contact details and exact dates of their stay
  • Inform customers about payment methods, and verify their credit card data
  • Provide information about our hotel, available rooms, rates and amenities
  • Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
  • Maintain updated records of bookings and payments
  • Operate key card system in an efficient and professional manner
  • Manage online and phone reservations
  • Respond to clients' complaints in a timely and professional manner
  • Be well-groomed up to the standard and requirement from the Management
  • Take messages for in-house guests
  • Arrange wake up calls
  • Prepare and generate Front Desk reports
  • Perform any other duties as assigned by superiors and/or the Management
Requirements
  • F.5 certificate or above;
  • Vocational Training Centre with Front Office operation studies or equivalent, preferably with work experience;
  • Common sense; smart and courteous;
  • Good command in written and spoken English and Chinese (Cantonese and Mandarin);
  • Knowledge in other Chinese dialects and foreign languages is welcomed;
  • General personal computer knowledge and operation;
  • Willing to work hard and learn;
  • Positive and mature;
  • Patient, honest and disciplined;
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