Front Desk Operations Associate

2 weeks ago


Tsuen Wan, Tsuen Wan District, Hong Kong SAR China Chinachem Group Full time
Job Description:

Welcome guests upon their arrival and assign rooms in a professional manner. Confirm group reservations, arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc. Upsell additional facilities and services as appropriate. Register guests, collect necessary information such as contact details and dates of stay. Inform customers about payment methods and verify credit card data. Provide information about our hotel, available rooms, rates, and amenities.

Responsibilities:
  • Perform all check-in and check-out tasks efficiently.
  • Liaise with Housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
  • Maintain updated records of bookings and payments.
  • Operate the key card system professionally.
  • Manage online and phone reservations.
  • Respond to clients' complaints timely and professionally.
  • Be well-groomed according to management standards.
  • Take messages for in-house guests.
  • Arrange wake up calls.
  • Prepare and generate Front Desk reports.

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