Director of Front Office
2 weeks ago
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Director of Front OfficeDate: 23 Mar 2025
The Role- Oversee daily operation of Front Desk, Guest Engagement, Service Call Centre, Concierge and Valet Parking, and ensure the quality service delivered by the frontline employees would exceed our guest satisfaction.
- Enhance guest experience and engagement in order to build long-term good relationships with hotel guests.
- Maximize on-day rooms' revenue by achieving higher occupancy and/or average daily rates.
- Effective people management by coaching the team and leading as a role model.
- Effective handling of crisis management.
- Ensure efficient operations in accordance with the hotel policies and compliance requirements.
- University graduate in Hotel Management.
- Over 15 years of relevant experience in medium-to-large scale hotel operations with at least 5 years in the same capacity.
- An innovative leader who can drive changes and apply new ways for operational efficiency.
- Able to demonstrate excellent time management and decision-making skills.
- Possess a strong sense of urgency and experience in handling emergencies and critical situations.
- Strong interpersonal and communication skills.
- Attention to detail and the ability to work collaboratively with other departments to achieve the set KPIs.
- Excellent written and verbal communication skills in both English and Chinese.
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