Resident Manager

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Date: 23 Mar 2025

This is a full-time on-site role for Resident Manager at Nina Hotel Tsuen Wan West located in Hong Kong SAR. The incumbent is responsible for assisting General Manager in day-to-day operational efficiency of the hotel operations including Front Office, Housekeeping, Engineering, Risk and Safety, and special projects as assigned. Other duties and responsibilities include but are not limited to:

• Overseeing and ensuring compliance with standard operating procedures and policies by managing the day-to-day operation of the aforementioned departments effectively and efficiently, to maintain and enhance service quality and ensure guest satisfaction.
• Implementing departmental strategies and action plans in accordance with the hotel's strategic sales and marketing plans and the yearly budget, delivering hotel budget goals, and assisting General Manager in executing short and long-term strategic goals for the hotel.
• Developing and maintaining goodwill with hotel guests by improving quality of services and standards, satisfying guest requests, resolving complaints, and pacifying guests as required.
• Reporting all irregularities, deficiencies, and emergencies with feasible recommendations and solutions.
• Conducting regular hotel walkthroughs and checking on the operational efficiency, service standards, cleanliness of all areas, and following up on defects promptly to ensure effective maintenance of all hotel facilities.
• Supporting the operational team during peak hours.

• Bachelor's Degree in Hospitality Management, Business Management, or related discipline.
• At least two years of hotel experience in the capacity of Hotel Manager or Resident Manager, preferably in large-scale hotel operations or 5-star international hotels.
• Effective leadership with emotional intelligence and empathy, able to lead by example and follow the hotel's SOP and P&P.
• Highly developed organizational and communication skills, with the ability to prioritize, delegate, schedule, and manage time effectively.
• Attention to detail and ability to provide clear directions and make quick and correct decisions.
• Broad knowledge of industry practices, including market trends and new technologies.
• Possess a well-rounded set of soft skills, a professional manner, and a calm, rational approach in hectic situations.
• Creative problem-solving skills.
• Familiarity with relevant regulations and laws.
• Fluency in written and spoken English and Chinese.

We are committed to protecting the privacy, confidentiality, and security of the personal data that we hold by complying with the requirements of the Personal Data Privacy Ordinance concerning the management of personal data. Your personal data collected and kept by us, recorded and stored in electronic and paper format, will be used for recruitment purposes and will be stored for the time period necessary for the purpose for which it was collected.
The provision of your personal data is voluntary, but any refusal to provide such data shall carry with it the impossibility to process the information. It will not be disclosed to any third parties for unrelated purposes without your prior consent. You have the right to request access to and correction of your personal data held by us by contacting the Group Human Resources Department directly at 3700 8608.
We are an equal opportunity employer who welcomes applications from all qualified candidates. The information provided will be treated in strict confidence and used only for recruitment purposes. Candidates may be considered for other posts within Nina Hospitality Group and will be informed in due course. Applicants who do not hear from us within four weeks from the date of application may consider their application unsuccessful.