Helpdesk Team Leader

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Regional IT services and solutions provider

Job Description

Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00)

Responsibilities


• Provide first line helpdesk support to customers or end users (both internal and external)

• Handle and resolve customer issues in an efficient and professional manner.

• Supervise helpdesk team and ensure the daily operation is executed in line with company's guideline and standard.

• Follow up and follow through assigned tasks and reports.

• Setup and execute operational guideline.

Job Requirements


• Diploma or above in Science / Information Systems or related disciplines.

• Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level.

• Hands-on Windows NT administration, PC hardware, software installation and troubleshooting skills is a must.

• Good command of English and Chinese.

• Good communication skills and telephone manner.

• Customer oriented with good interpersonal skills.

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