Regional IT Services Lead

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Are you looking for a challenging role that requires strong leadership skills?

Classy Wheeler Limited is seeking an experienced Helpdesk Team Leader to join our team.

The successful candidate will be responsible for supervising the helpdesk team, ensuring daily operations are carried out efficiently and effectively, and resolving customer issues in a professional and timely manner.

Responsibilities:

  • Supervise helpdesk team and ensure daily operation is executed in line with company's guideline and standard
  • Handle and resolve customer complaints in a professional and timely manner
  • Conduct training sessions for junior staff members
  • Maintain accurate records of customer interactions and issues
  • Develop and implement process improvements to enhance customer satisfaction

Requirements:

  • Diploma or above in Science / Information Systems or related disciplines
  • Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level
  • Hands-on Windows NT administration, PC hardware, software installation and troubleshooting skills is a must
  • Good command of English and Chinese
  • Good communication skills and telephone manner
  • Candidate oriented with good interpersonal skills


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