Technical Support Director

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Do you have what it takes to lead a high-performing helpdesk team?

Classy Wheeler Limited is seeking an experienced Helpdesk Team Leader to join our team.

The successful candidate will be responsible for leading the helpdesk team, ensuring daily operations are carried out efficiently and effectively, and delivering exceptional customer service.

Key Responsibilities:

  • Lead the helpdesk team and ensure daily operation is executed in line with company's guideline and standard
  • Deliver exceptional customer service and respond to customer inquiries in a timely and professional manner
  • Develop and implement process improvements to enhance customer satisfaction
  • Maintain accurate records of customer interactions and issues
  • Conduct regular team meetings and performance reviews

Requirements:

  • Diploma or above in Science / Information Systems or related disciplines
  • Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level
  • Hands-on Windows NT administration, PC hardware, software installation and troubleshooting skills is a must
  • Good command of English and Chinese
  • Good communication skills and telephone manner
  • Candidate oriented with good interpersonal skills


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