IT Support Team Lead

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Classy Wheeler Limited

A career-defining opportunity awaits for a skilled IT professional to join our team as an IT Support Team Lead.

About the Role:
We are seeking a highly motivated and experienced Technical Support Specialist to lead our Service Desk operations. As a key member of our IT team, you will be responsible for providing exceptional support to our internal employees, ensuring seamless service delivery, and driving continuous improvement initiatives.

Key Responsibilities:
• Provide expert-level technical support to internal employees via phone, email, or in-person, resolving issues efficiently and effectively.
• Collaborate with the technical team to troubleshoot complex problems and develop innovative solutions.
• Lead the Service Desk team by coordinating daily tasks, setting priorities, and ensuring timely resolution of requests.
• Maintain accurate records of all calls, actions taken, and outcomes, demonstrating ownership and accountability for each issue.
• Use judgment to escalate minor issues or delegate more technical tasks to team members or the Technical Team, as appropriate.
• Liaise with the Hong Kong/Singapore Service Desk team and wider IT department to resolve and follow up on issues, escalating urgent/difficult or large-impacting calls to the Technical Team Lead in Hong Kong and London.
• Work closely with other Technical Support Analysts to provide operational and technical support globally, sharing knowledge and expertise to ensure excellent service delivery.
• Develop and maintain support documentation, updating the knowledge base system with best practices and user guidance material.
• Identify patterns or trends of calls and report to the Technical Team Leader as part of Problem Management, using this insight to inform process improvements.
• Utilize suppliers as a source of escalation to resolve problems and improve service quality.
• Participate in ad-hoc projects as required, showcasing adaptability and a willingness to learn.

Requirements:
The ideal candidate will possess:
• A degree in Information Technology or a related discipline.
• 3-5 years of previous experience as an IT Helpdesk Operative, preferably within a legal or professional services environment.
• Proficiency in Service Now ticket system software.
• Proven customer service skills, with a track record of delivering high-quality support experiences.
• Experience supporting Windows 10, Office 2016, mobile devices using MDM solutions, and legal applications like Worksite and Aderant.
• Familiarity with virtual desktops, VPN technologies, Ivanti Endpoint Security, Microsoft Endpoint Manager – Intune, and SCCM.
• Strong organizational skills, capable of working under pressure, and managing competing priorities.
• Excellent interpersonal skills, with the ability to build strong relationships with internal and external clients.

  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionWe are seeking an experienced Technical Support Manager to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for leading our support team and providing exceptional service to our customers.Responsibilities:Lead the support team in delivering high-quality services to customers.Maintain and...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    About the RoleWe are seeking an experienced Production Support Engineer with a background in Banking & Finance to join our team. As an APAC Technical Support specialist, you will be responsible for troubleshooting and resolving technical issues on our Geneos & ControlM systems.


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    ResponsibilitiesL2 Production Support – Equity & Derivatives Platform applicationsWork from customer location in HKGShift work and support on weekends/local holidays if neededRequirementsProd Support (L2), DevOps experience (if any)Banking & Finance backgroundUNIX commands and shell scriptingBenefitsFull-time employmentCompetitive salary and benefits...


  • Hong Kong, Central and Western District, Hong Kong SAR China IT Consultancy Full time

    APAC Recruitment Specialist @ BULL IT SERVICES Desired Competencies (Technical/Behavioral Competency) Must-Have: Prod Support (L2), DevOps experience (if any) Banking & Finance background UNIX commands and shell scripting Hands on (including tool configuration) - Geneos & ControlM Basic Database knowledge (Sybase, Oracle) Basic knowledge in GCP, Openshift ...


  • Hong Kong Island, Hong Kong SAR China POWER IT SERVICES Full time

    Job Description: We are seeking a seasoned professional to lead our cloud migration projects.At POWER IT SERVICES, we recognize the importance of data management in driving business success. As a Cloud Migration Project Lead, you will play a crucial role in ensuring the smooth transition of our clients' data management systems to the cloud.Key...

  • Team Lead

    2 weeks ago


    Hong Kong Island, Hong Kong SAR China Bloomberg Full time

    Team Lead - Fixed Income Corporate Actions, Hong KongLocation: Hong KongBusiness Area: DataRef #: 10042616Description & RequirementsBloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for...

  • IT Support Lead

    2 weeks ago


    Hong Kong Island, Hong Kong SAR China eTeam Full time

    Get AI-powered advice on this job and more exclusive features.Senior Information Technology Recruitment Consultant For APAC RegionResponsibilities:Supervise a team of IT Deskside support, service desk support and admin (a team at around 20 ppl) Provide technical and management guidance.Maintain communication with the client's IT EUS Manager and Kyndryl...

  • DevOps Team Lead

    7 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    As a DevOps Team Lead, you will play a crucial role in driving the success of our team at Classy Wheeler Limited, a leading telecom carrier and IT solutions provider.Key Responsibilities:Lead the DevOps team to design, develop, and implement high-quality software systems.Collaborate with cross-functional teams to drive business technology initiatives and...


  • Hong Kong, Central and Western District, Hong Kong SAR China RINA Piraeus Team Full time

    Job DescriptionRINA Piraeus Team is seeking a Business Development Manager for North Asia Marine to drive growth and expand business opportunities in the region. The successful candidate will be responsible for increasing the pipeline offering and winning contracts for an assigned services portfolio and/or within an assigned geographical coverage.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China PALO IT Full time

    PALO IT is a pioneering force in the tech industry, dedicated to crafting digital solutions that make a positive impact. As a senior developer, you will join a collaborative team of experts who share your passion for innovation and excellence.With a strong background in React Native/Typescript, you will lead the development of scalable, reliable and secure...


  • Hong Kong Island, Hong Kong SAR China Sompo International Full time

    **Requirements:**We are seeking an experienced Underwriting Team Lead to join our team in Hong Kong. As a key member of our Financial Lines team, you will be responsible for managing the relationship between producers and territories, analyzing industry trends, and implementing a field service reputation that is recognized as superior in the industry.The...

  • Technical Lead

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China PALO IT Full time

    PALO IT is a global innovation consultancy and Agile software development company that helps organisations leverage technology to drive positive change. We work closely with clients to develop innovative solutions, create new business models, and prepare leadership and culture for the future.We're committed to helping businesses transform and become forces...

  • Actuarial Team Lead

    7 days ago


    Hong Kong Island, Hong Kong SAR China Hannover Re Full time

    Traditional Business Accelerator Job DescriptionHannover Re is a leading reinsurer with over 3,500 employees worldwide. We rely on connecting power – each other's expertise and knowledge.We protect customers in the event of a claim, which requires customised, innovative solutions. This means we continuously optimise our services, advice, and products to...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About the RoleAs a Lead Developer - Enterprise Solutions, you will be responsible for leading the design, development, and implementation of complex software systems for Classy Wheeler Limited. You will also mentor and guide junior engineers to ensure they have the necessary skills and knowledge.About the CompanyClassy Wheeler Limited is a well-established...


  • Hong Kong, Central and Western District, Hong Kong SAR China RINA Piraeus Team Full time

    Job DescriptionRINA Piraeus Team seeks a Senior Sales Professional for the Marine Sector to drive business growth and expand opportunities in North Asia. This position requires a strong background in sales and business development, with a focus on identifying and pursuing new business opportunities.Responsibilities:Manage and maintain a sales pipeline,...

  • Technical Team Lead

    7 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    We are looking for a highly skilled Technical Team Lead - .Net to oversee the development and implementation of our web applications.About Us:Classy Wheeler Limited is a leading IT service and solutions provider in Greater-China. Our expertise spans web application development, project implementation, and technical team management.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China RINA Piraeus Team Full time

    Greater China Marine Business Development Manager Posting Date: 11 Mar 2025 City: Hong Kong Location: Hong Kong, HK Contract Type: Fixed-Term Division: North Asia Marine Level of experience: Senior RINA is currently recruiting for a Greater China Marine Business Development Manager to join its office in HK within the North Asia Marine Division. Mission ...

  • IT Sales Team Lead

    7 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited is a leading IT services provider in Hong Kong, dedicated to delivering exceptional service solutions.Job OverviewThis role involves managing the sales team, leading customer engagement efforts, and collaborating with cross-functional teams to drive business growth.Main ResponsibilitiesSales Leadership: Lead the sales team to achieve...

  • Testing Team Lead

    7 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    About the RoleClassy Wheeler Limited is a renowned retail corporation in Hong Kong and regional markets. We are seeking a highly experienced Testing Team Lead to join our team and lead the testing process for our ecommerce websites and mobile apps.Responsibilities:Manage a team of QA professionals to perform testing on ecommerce websites and mobile apps.Work...


  • Hong Kong Island, Hong Kong SAR China Bank of China Full time

    **Job Overview**The Bank of China is seeking an experienced Development Lead to join its IT department. This role will be responsible for leading the development and support of application systems under the Core Banking domain.**Key Responsibilities**Manage project processes, documentation, progress reporting, status meeting, and escalation effectively.Lead,...