IT Support Lead

2 days ago


Hong Kong Island, Hong Kong SAR China eTeam Full time

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Senior Information Technology Recruitment Consultant For APAC Region

Responsibilities:

  • Supervise a team of IT Deskside support, service desk support and admin (a team at around 20 ppl) Provide technical and management guidance.
  • Maintain communication with the client's IT EUS Manager and Kyndryl teams.
  • Oversee third-party provider service when needed.
  • Be the first escalation point to client for EUS service related major incidents or issues.
  • Be able to handle end user support work in the absence of field engineer, when needed.
  • Conduct regular service performance review call with client IT EUS Manager, work with client and Kyndryl team in resolving issues and problems relating to the services.
  • Ensure team service achieve client SLA target.
  • Manage resource roster, maintain attrition rate at reasonable level.
  • Be the lead to ensure maintain of all necessary service operation procedures and documentations.
  • Collect and provide regular (weekly, monthly) reporting to client.

Qualifications:

  • 5+ experience in providing End user IT support service.
  • Financial Sector or bank account support experience is a plus.
  • Good command of communication and people management skills.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting

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