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IT Support Team Lead

2 weeks ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
Job Description

We are seeking an experienced Technical Support Manager to join our team at Classy Wheeler Limited. As a key member of our IT department, you will be responsible for leading our support team and providing exceptional service to our customers.

Responsibilities:
  • Lead the support team in delivering high-quality services to customers.
  • Maintain and develop good support practices for customers.
  • Act as the key subject owner for different customers, assisting them with open issues or requests.
  • Coordinate projects for various customers.
Requirements:
  • University Graduate / Higher Diploma holder in Computer Science, Information Technology, or related discipline.
  • 5 years or more of working experience in System Integration or relevant experience in providing helpdesk and tier-1 support services.
  • Strong technical background with an innovative and curious mindset.
  • Experience in support team establishment and the Support Development life cycle and processes is essential.