Hospitality Team Lead

6 days ago


Hong Kong Island, Hong Kong SAR China Langham Hospitality Group Full time
Luxury Hotel Concierge Service Leadership Role

We are looking for an experienced Concierge Service Supervisor to join our team at The Langham, Hong Kong. As a key member of our hospitality team, you will be responsible for leading and motivating our Concierge colleagues, ensuring that we deliver exceptional guest service standards and exceed customer expectations.

Main Responsibilities
  • Work closely with the Chief Concierge to develop and implement effective strategies to enhance guest experiences and increase hotel revenue.
  • Lead and motivate Concierge colleagues to deliver outstanding service standards.
  • Provide expert advice to guests on hotel functions, events, and industry developments.
  • Collaborate with teams to ensure seamless communication and efficient service delivery.

Requirements
  • Holds a Higher Diploma in hospitality-related discipline or equivalent experience.
  • Minimum 5 years of experience in luxury hotel concierge services, with 3 years of supervisory experience.
  • Possesses strong leadership, delegation, and team management skills.
  • Demonstrates open-mindedness, a service-oriented attitude, and ability to work under pressure.


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