Hospitality Ambassador

1 week ago


Hong Kong Island, Hong Kong SAR China Shangri-La Group Full time
Career Opportunities: Hospitality Ambassador (171212)

We are a global hospitality leader, operating five properties in Hong Kong. Our employees are committed to delivering exceptional service to our guests, who appreciate our distinctive Asian hospitality.

We offer a comprehensive training program for our colleagues, focusing on leadership development and customer service excellence. This has resulted in industry-leading levels of colleague engagement.

We are seeking a Hospitality Ambassador based at Kowloon Shangri-La, Hong Kong. Key responsibilities include:

  • Delivering exceptional service by understanding guest preferences
  • Ensuring a smooth check-in and check-out experience for all guests
  • Handling guest inquiries and actively collecting feedback
  • Maintaining professional interactions with guests while adhering to hotel policies

The ideal candidate will possess a higher diploma or above in Hospitality Management or a related field. A minimum of one year's experience in the Hotel or Service Industry is preferred. Excellent communication skills and the ability to work effectively in a team are essential.



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