IT Support Supervisor

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited provides innovative IT solutions to businesses in various industries.

We are currently looking for an experienced Helpdesk Team Leader to join our team.

The successful candidate will be responsible for providing technical assistance to customers, supervising the helpdesk team, and ensuring that daily operations are carried out efficiently and effectively.

Job Description:

  • Provide technical assistance to customers via phone, email, or on-site visits
  • Supervise helpdesk team and ensure daily operation is executed in line with company's guideline and standard
  • Handle and resolve customer complaints in a professional and timely manner
  • Conduct training sessions for junior staff members
  • Maintain accurate records of customer interactions and issues

Requirements:

  • Diploma or above in Science / Information Systems or related disciplines
  • Minimum 4 year experience in Helpdesk or related field, with at least 2 years in supervisor level
  • Hands-on Windows NT administration, PC hardware, software installation and troubleshooting skills is a must
  • Good command of English and Chinese
  • Good communication skills and telephone manner
  • Candidate oriented with good interpersonal skills


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