IT Helpdesk Professional
6 days ago
We are looking for an IT Helpdesk Professional to join our team at Swing Consulting Ltd. The successful candidate will be responsible for providing technical support to our clients via telephone and email, as well as fulfilling all contract scope and ensuring timely arrangements for overcharges.
Key Responsibilities:
- Providing technical support to clients via telephone and email.
- Fulfilling all contract scope and ensuring timely arrangements for overcharges.
- Providing day-to-day PC administration, Office365, Outlook, and desktop services.
- Analyzing and fixing problems, answering hotlines, and service requests.
- Performing ad hoc IT support duties as assigned.
Requirements:
- Diploma or above in Information Technology or a related field.
- One year of experience in customer service area in the IT field is preferable.
- Prior experience in providing technical support to clients over the phone is a definite advantage.
- Knowledge of Windows, Office 365, other Microsoft applications, and account administration.
- Excellent customer-oriented skills with good troubleshooting, communication, and interpersonal skills.
- Proactive and able to work under pressure.
- Good command of both spoken and written English and Chinese (including Mandarin).
Our Benefits:
- Competitive salary package.
- 10-15 Days Annual Leave.
- 5-day Work Week.
- Friendly and Energetic Working Environment.
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