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Genomic IT Solutions Engineer

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

About the Role

We are looking for a skilled IT Support Engineer to join our dynamic team at the Hong Kong Genome Institute. In this role, you will play a vital part in delivering exceptional IT services to our employees, ensuring their ability to work efficiently and effectively.

Main Responsibilities:

  • Deliver prompt and professional IT support, addressing user queries and concerns
  • Analyse and resolve complex IT problems, minimising downtime and disruption
  • Configure and maintain IT infrastructure, including desktops, laptops, and peripherals
  • Implement and manage access controls, ensuring secure user authentication
  • Contribute to the development and maintenance of IT documentation, processes, and procedures
  • Engage with the IT Helpdesk team to share knowledge and best practices
  • Stay up-to-date with emerging technologies and industry trends, applying your expertise to improve our IT services