Technical Helpdesk Engineer

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

Hong Kong Genome Institute (HKGI) is a pioneering organization that has established itself as a leader in the field of genomic medicine. We are currently seeking an IT Support Engineer to join our team and provide critical technical support to our researchers and staff.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing Front-Line IT Support: Respond to employee inquiries and provide timely and effective technical assistance.
  • Troubleshooting IT Issues: Identify and resolve hardware, software, and IT services issues in a prompt and efficient manner.
  • Supporting Windows Desktops and Microsoft Office: Assist employees with Windows desktops, Microsoft Office, business applications, and peripheral devices.
  • Managing User Accounts and Access Control: Configure and manage user accounts and ensure that access control policies are enforced.

Requirements

To be considered for this role, you must:

  • Demonstrate Strong Problem-Solving Skills: Possess excellent problem-solving skills, a sense of responsibility, and a team-oriented attitude.
  • Show Proficiency in Microsoft 365 Products: Have a strong understanding of Microsoft 365 products and be proficient in their administration.
  • Meet the Minimum Education Requirements: Hold a diploma or above in computer science, information technology, or a related field.

Benefits

We offer a competitive salary and a comprehensive benefits package, including:

  • Opportunity to Work with a Pioneering Organization: Join a leading research organization dedicated to advancing genomic medicine.
  • Professional Development Opportunities: Participate in training and education programs to enhance your skills and knowledge.


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