IT Infrastructure Engineer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full time
About the Role

Cyberport Hong Kong is looking for a skilled IT Support Engineer to join our team. This is a contract position that requires strong technical skills and excellent communication abilities.

Key Responsibilities:
  1. Offer technical assistance and guidance to employees on IT-related matters.
  2. Analyze and resolve complex technical problems affecting IT systems.
  3. Collaborate with various teams to address technical challenges and implement solutions.
  4. Create educational materials for end-users and deliver regular training sessions.
  5. Compile and document user reports, providing timely resolution and maintaining accurate records.
Requirements:
  • At least two years of experience working in IT, preferably with one year in technical support or project management.
  • A degree in Computer Science, Information Technology, or a related field.
  • Experience in helpdesk, technical, and application support environments.
  • Excellent understanding of IT technical standards, security protocols, and control measures.
  • Knowledge of software and hardware integration techniques.
  • Exceptional analytical and problem-solving skills, coupled with strong attention to detail.
  • Ability to communicate complex ideas effectively to diverse groups.
  • Strong organizational and time-management skills, capable of handling multiple tasks and projects concurrently.
  • Fluency in both English and Chinese, including reading, writing, and speaking proficiency.


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