IT Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

About Us

The Hong Kong Genome Institute (HKGI) is a leading research organization dedicated to advancing genomic medicine in Hong Kong. We are seeking an experienced IT Support Engineer to join our team and provide timely and effective front-line IT solutions to our internal users.

Job Description

As an IT Support Engineer, you will be responsible for providing technical assistance and support to our employees. Your duties will include:

  • Troubleshooting Hardware and Software Issues: Identify and resolve hardware, software, and IT services issues in a timely and efficient manner.
  • Providing Technical Assistance: Offer technical guidance and support to employees via phone, email, or in-person visits.
  • Managing User Accounts and Access Control: Ensure that user accounts are properly configured and that access control policies are enforced.
  • Maintaining IT Equipment and Servers: Perform routine maintenance on IT equipment, servers, and basic network connectivity to ensure optimal performance.

Requirements

We are looking for a highly skilled and motivated individual who possesses:

  • Diploma or Above in Computer Science or Related Field: A degree in computer science, information technology, or a related field is required.
  • At Least 2 Years of Experience in IT Support: You must have at least 2 years of experience in IT support, with a strong understanding of Microsoft 365 products.
  • Strong Problem-Solving Skills: You should possess excellent problem-solving skills, a sense of responsibility, and a team-oriented attitude.

Preferred Certifications and Skills

We prefer candidates with CCNA certification and proficiency in administering Microsoft 365 products.

Benefits

We offer attractive remuneration and a competitive benefits package, including:

  • Opportunity to Work with a Leading Research Organization: You will have the opportunity to work with a leading research organization dedicated to advancing genomic medicine.
  • Professional Development Opportunities: We offer opportunities for professional growth and development, including training and education programs.


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