IT Support Specialist
2 weeks ago
About Us
The Hong Kong Genome Institute (HKGI) is a leading research organization dedicated to advancing genomic medicine in Hong Kong. We are seeking an experienced IT Support Engineer to join our team and provide timely and effective front-line IT solutions to our internal users.
Job DescriptionAs an IT Support Engineer, you will be responsible for providing technical assistance and support to our employees. Your duties will include:
- Troubleshooting Hardware and Software Issues: Identify and resolve hardware, software, and IT services issues in a timely and efficient manner.
- Providing Technical Assistance: Offer technical guidance and support to employees via phone, email, or in-person visits.
- Managing User Accounts and Access Control: Ensure that user accounts are properly configured and that access control policies are enforced.
- Maintaining IT Equipment and Servers: Perform routine maintenance on IT equipment, servers, and basic network connectivity to ensure optimal performance.
Requirements
We are looking for a highly skilled and motivated individual who possesses:
- Diploma or Above in Computer Science or Related Field: A degree in computer science, information technology, or a related field is required.
- At Least 2 Years of Experience in IT Support: You must have at least 2 years of experience in IT support, with a strong understanding of Microsoft 365 products.
- Strong Problem-Solving Skills: You should possess excellent problem-solving skills, a sense of responsibility, and a team-oriented attitude.
Preferred Certifications and Skills
We prefer candidates with CCNA certification and proficiency in administering Microsoft 365 products.
Benefits
We offer attractive remuneration and a competitive benefits package, including:
- Opportunity to Work with a Leading Research Organization: You will have the opportunity to work with a leading research organization dedicated to advancing genomic medicine.
- Professional Development Opportunities: We offer opportunities for professional growth and development, including training and education programs.
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