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Technology Service Delivery Expert

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time

The Ideal Candidate

We are seeking a highly motivated and organised IT Support Engineer to join our team at the Hong Kong Genome Institute. As a key player in our IT department, you will be responsible for ensuring the smooth operation of our systems, applications, and networks.

Key Accountabilities:

  • Provide high-quality IT support, addressing user queries and concerns in a timely and professional manner
  • Analyse and resolve complex IT problems, collaborating with colleagues as needed
  • Develop and implement process improvements, enhancing our IT services and efficiency
  • Participate in IT projects and initiatives, contributing your skills and expertise
  • Collaborate with the IT Helpdesk team to deliver exceptional customer service