Customer Service Officer

6 months ago


Hong Kong, Hong Kong SAR China HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Officer (HP).

Principal Responsibilies

Duties

Provide quality customer service through accurate and efficient counter transactions at branch Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues Promote digital banking services and products and encourage customers to migrate to digital Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

卓越理財 客戶服務主任  -  零售銀行及財富管理業務

零售銀行及財富管理業務為全球數以百萬計的客戶提供全面的銀行及財富管理服務,協助客戶管理財務,並為未來構建穩健財務及提供保障。這項環球業務主要包括零售銀行、財富管理、保險及投資管理,致力提供以客為先的服務及發展創新高效的分銷渠道。

職責

確保分行櫃位交易準確無誤 把握機會將客戶轉介給相關銀行業務的同事,滿足客戶不同的金融服務需要 推廣並鼓勵客戶使用網上理財服務及產品 遵守所有監控和服務規定,確保分行運作順暢並達到令人滿意的審核評級 遵循滙豐或監管機構的標準與政策,確保符合反洗錢與反資助恐怖主義活動規程 香港/九龍/新界多個分行地點可選  Requirements Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred Customer centric mindset with commitment to deliver quality service Self-motivated and adaptable to a service environment Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage. With at least 1-year customer or teller service experience Candidate with less experience will be considered for a Customer Service Officer role

Employee Benefits

Competitive salary package with stable working hours, 5-day work week 18 days paid annual leave plus additional leave such as marriage, birthday and maternity/ paternity leave Medical and dental coverage for you, your spouse and children Staff housing loan up to 100% of the valuation or purchase price Employee banking services including loans, credit facilities, and credit cards Progressive career advancement opportunities

  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Hong Kong SAR China Corporation Service Company Full time

    Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...


  • Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    {"title": "Customer Relationship Officer", "description": "Job SummaryWe are seeking a highly motivated and experienced Customer Relationship Officer to join our team at Konew FinTech Corporation Limited. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers, identifying new...


  • Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    About the RoleWe are seeking a Customer Service Officer to join our team at Konew FinTech Corporation Limited. As a key member of our customer service team, you will play a critical role in delivering excellent customer service and ensuring our customers receive the best possible experience.Key ResponsibilitiesFollow up with existing customers on loan...


  • Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Role Introduction **Promising and Structured Career Development in Airport Services Delivery Department** Customer Service Officer III > Customer Service Officer II > Service Excellence Lead > Manager on Duty > Duty Manager Reports to: Service Excellence Lead Upon relative skills attainment and fulfillment of predetermined performance criteria,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling their enquiries, and identifying opportunities to upsell and cross-sell our products and services.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:As a Customer Service Officer at Dah Sing Bank, you will be responsible for delivering exceptional customer service and meeting the required quality standards. Your primary goal will be to achieve the SME hotline's service level, handle customer enquiries, feedbacks/complaints, and instructions efficiently and effectively.Main...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing GroupWe are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches. Our core values are caring, teamwork, and progressiveness, and we strive to create a culture that fosters growth and development.Job Purpose:As a Customer Service Officer, you will be responsible for handling...


  • Hong Kong, Hong Kong SAR China Avery Dennison Full time

    Job DescriptionAbout Your RoleUnder the supervision of senior staff, the incumbent is to provide support to supervisor and to follow up orders and provide services to customersYour Responsibility will include:Handle order processing and system updates within the required time frameRespond to customer enquiries and requests (via telephone, fax and mail) in a...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC is seeking a highly skilled Customer Service Officer to join our team in Hong Kong. As a key member of our Wealth and Personal Banking division, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and efficient counter transactions at branchMeet the financial...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Discover a rewarding career opportunity with Manulife, a leading international financial services group. As a Senior Customer Service Officer in our Customer Care Team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleWe are seeking an experienced professional with a strong background in...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Senior Customer Service OfficerDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Customer Service Officer to join our team.Job SummaryThe Senior Customer Service Officer will be responsible for delivering exceptional customer service and support to our corporate banking clients. This includes handling customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job Title: Senior Customer Service OfficerAt HSBC, we are committed to providing exceptional customer service and building a culture where all employees are valued, respected, and opinions count. We are seeking a Senior Customer Service Officer to join our team in Hong Kong.Job Summary:The Senior Customer Service Officer will be responsible for providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Corporate Office CoordinatorAt Corporation Service Company, we are seeking a highly skilled Corporate Office Coordinator to join our team.The Corporate Office Coordinator will be responsible for providing administrative support to our management team and ensuring the smooth operation of our office.Key Responsibilities:Coordinate internal meetings and events,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a Senior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    DBS Bank (Hong Kong) Limited is seeking a skilled Senior Customer Service Officer to join our team. As a key member of our Technology and Operations department, you will play a vital role in delivering exceptional customer service and support to our clients. **Responsibilities:** * Provide timely and effective resolution to customer inquiries and issues,...


  • Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional service to our clients and guests, ensuring a seamless and professional experience.Key ResponsibilitiesProvide professional and polite responses to phone calls and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    About the RoleWe are seeking a skilled Customer Service Officer to join our Customer Engagement Team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide excellent customer service and support to clients via phone, email, and chatRespond to customer inquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job SummaryThis role is responsible for delivering exceptional customer service to bancassurance customers, providing dedicated after-sales support and generating appointments for sales teams to follow up. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to work collaboratively with teammates to resolve...