Customer Services Officer

2 months ago

Hong Kong, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Role Introduction

**Promising and Structured Career Development in Airport Services Delivery Department**

Customer Service Officer III > Customer Service Officer II > Service Excellence Lead > Manager on Duty > Duty Manager

Reports to: Service Excellence Lead

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above*.

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

Join before 31 December 2024 to get a New Joiner incentive of HK$12,000*.

Key Responsibilities
Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations  Deliver a seamless airport experience to our passengers from check-in to boarding  Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas  Opportunities to assist some behind-the-scene operations tasks  Prepare flight related documentations to ensure safe and an on-time operations  Requirements
Right to work in Hong Kong Minimum age of 18 Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage Flexibility to work on shift schedules (including overnight, weekend and public holidays) Fresh graduates are welcome, experience in hospitality or service industry would be an advantage Candidate with at least 1.5 year of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer (more relevant package will be offered) As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test Benefits
Being part of a world-class service brand to be proud of World-class training and structured career progression path A safe and collaborative working environment which embraces a diverse and inclusive culture Special allowance(s) is entitled to overnight and public holiday shifts Extensive medical coverage & insurance scheme for you and your dependents Flexible retirement scheme Discounted travel across many airlines for you and your family  Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

  • Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    {"title": "Customer Relationship Officer", "description": "Job SummaryWe are seeking a highly motivated and experienced Customer Relationship Officer to join our team at Konew FinTech Corporation Limited. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our existing customers, identifying new...

  • Customer Service Officer

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    About the RoleWe are seeking a Customer Service Officer to join our team at Konew FinTech Corporation Limited. As a key member of our customer service team, you will play a critical role in delivering excellent customer service and ensuring our customers receive the best possible experience.Key ResponsibilitiesFollow up with existing customers on loan...

  • Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling their enquiries, and identifying opportunities to upsell and cross-sell our products and services.Key...

  • Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a key member of our Customer Engagement Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:As a Customer Service Officer at Dah Sing Bank, you will be responsible for delivering exceptional customer service and meeting the required quality standards. Your primary goal will be to achieve the SME hotline's service level, handle customer enquiries, feedbacks/complaints, and instructions efficiently and effectively.Main...

  • Customer Service Officer

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:As a Customer Service Officer at Dah Sing Bank, you will be responsible for delivering exceptional customer service and meeting the required quality standards. Your primary goal will be to achieve the SME hotline's service level, handle customer enquiries, feedbacks/complaints, and instructions efficiently and effectively.Main...

  • Customer Service Officer

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Purpose:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer at Dah Sing Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our customers.Main Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing GroupWe are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches. Our core values are caring, teamwork, and progressiveness, and we strive to create a culture that fosters growth and development.Job Purpose:As a Customer Service Officer, you will be responsible for handling...

  • Customer Service Officer

    1 month ago

    Hong Kong, Hong Kong SAR China Avery Dennison Full time

    Job DescriptionAbout Your RoleUnder the supervision of senior staff, the incumbent is to provide support to supervisor and to follow up orders and provide services to customersYour Responsibility will include:Handle order processing and system updates within the required time frameRespond to customer enquiries and requests (via telephone, fax and mail) in a...

  • Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupWe are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches. Our core values are caring, teamwork, and progressiveness, and we strive to create a culture that fosters growth and development.Job Purpose:As a Customer Service Officer, you will be responsible for...

  • Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job DescriptionHSBC is seeking a highly skilled Customer Service Officer to join our team in Hong Kong. As a key member of our Wealth and Personal Banking division, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide accurate and efficient counter transactions at branchMeet the financial...

  • Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time

    {"Requirements": "To excel in this role, you will need a tertiary education or equivalent qualifications at HKQF level 4, as well as at least 2 years of working experience in sales or customer service. Excellent communication and interpersonal skills are essential, along with the ability to work under pressure and be proactive. Proficiency in MS Office is...

  • Senior Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Senior Customer Service OfficerDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Customer Service Officer to join our team.Job SummaryThe Senior Customer Service Officer will be responsible for delivering exceptional customer service and support to our corporate banking clients. This includes handling customer...

  • Senior Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Job Title: Senior Customer Service OfficerAt HSBC, we are committed to providing exceptional customer service and building a culture where all employees are valued, respected, and opinions count. We are seeking a Senior Customer Service Officer to join our team in Hong Kong.Job Summary:The Senior Customer Service Officer will be responsible for providing...

  • Senior Customer Service Officer

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Senior Customer Service OfficerDBS Bank (Hong Kong) Limited is seeking a highly skilled and experienced Senior Customer Service Officer to join our team. As a key member of our Technology and Operations department, you will play a critical role in delivering exceptional customer service and support to our clients.Responsibilities:Provide timely...

  • Senior Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...

  • Senior Customer Service Officer

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Customer Service Officer to join our team. As a Senior Customer Service Officer, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesHandle customer inquiries...

  • Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional service to our clients and guests, ensuring a seamless and professional experience.Key ResponsibilitiesProvide professional and polite responses to phone calls and...

  • Senior Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    DBS Bank (Hong Kong) Limited is seeking a skilled Senior Customer Service Officer to join our team. As a key member of our Technology and Operations department, you will play a vital role in delivering exceptional customer service and support to our clients. **Responsibilities:** * Provide timely and effective resolution to customer inquiries and issues,...

  • Insurance Customer Service Officer

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    Job SummaryThis role is responsible for delivering exceptional customer service to bancassurance customers, providing dedicated after-sales support and generating appointments for sales teams to follow up. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to work collaboratively with teammates to resolve...