High-End CRM Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Title: CRM Manager

At Classy Wheeler Limited, we are seeking a highly skilled and experienced CRM Manager to join our team. As a CRM Manager, you will play a key role in developing and executing strategic customer communications plans to drive traffic and sales both in-store and online.

About Us:
We are a high-end luxury retail group carrying over a hundred brands in fashion & beauty. Our goal is to provide exceptional customer experiences and build long-term relationships with our customers.

Job Responsibilities:
  • Develop insights and effective segmentation of our customer database to implement customized Direct-To-Customer (DTC) communications with targeted messages & offers to reactivate lapsed customers, retain and stimulate the spend of existing customers through offers of relevant price point products, commercial drivers, and customer experiences.
  • Work with the marketing team to plan and execute customer acquisition and prospect conversion programs.
  • Support client teams to plan and elevate the standards of communications and rewards for VIP customer segments.
  • Coordinate with relevant internal teams to obtain all necessary materials for communications planning and broadcast.
  • Work with internal teams and vendors to establish reports on results of communications broadcast after each campaign.
  • Manage relationship and governance of all CRM vendors, including but not limited to broadcast channel vendors, data capture vendors, and print production vendors. This includes setting and monitoring KPIs and service levels, establishing workflow processes, and regular reviews on service quality with vendors.
  • Manage any request for proposal process when the need arises to source for a new vendor.

Requirements:
  • Degree holder in Marketing or related discipline.
  • Minimum 5 years experience in a related field, preferably with luxury retail or retail experience and with CRM or loyalty marketing agency experience.
  • Regional / International exposure will be an advantage.
  • Data and numerically savvy with the ability to read and interpret customer analysis reports.
  • Excellent analytical skills and strong budget management skills.
  • Digitally savvy with a focus on digital & mobile communications.
  • Strong team leader with experience in leading a team.
  • Excellent coordination, communication, and interpersonal skills.
  • Excellent command of English (Strong English copywriting skill will be a bonus - marketing copy).
  • Ability to write and present good business presentations and proposals.
  • Good command of written and spoken English, Cantonese, and Mandarin.

What We Offer:
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Company Overview:At Classy Wheeler Limited, we are seeking a highly skilled Enterprise CRM Technical Specialist to join our team.Job Description:We are looking for a talented individual with expertise in CRM system development, maintenance, and implementation. The successful candidate will be responsible for designing and developing CRM systems, integrating...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    Role OverviewWe are seeking a skilled Digital Health CRM Strategy Specialist to join our team. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive CRM strategy that drives year-over-year sales growth and retention rates.Job DescriptionThe successful candidate will have extensive experience in CRM...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

    About Sotheby'sSotheby's is a global leader in the art and luxury market, connecting buyers and sellers of exceptional items through auctions, private sales, and e-commerce platforms. Our extensive network of specialists spans 40 countries and 70 categories, ensuring a seamless and personalized experience for our clients.The RoleWe are seeking a seasoned...


  • Hong Kong, Central and Western District, Hong Kong SAR China Snaphunt Full time

    About the OpportunityWe are seeking a highly skilled Dental Healthcare CRM Specialist to join our team at Snaphunt. In this exciting role, you will play a key part in driving business growth and member engagement through effective CRM strategies.Job SummaryDevelop and execute a comprehensive CRM strategy aligned with business goals to drive year-on-year...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Crypto.com is seeking a highly skilled Senior CRM Specialist for a 9-month contract to drive the execution of cross-channel communications for our e-commerce platform. This key role involves leveraging expertise in retention, engagement, and usage metrics across various channels, including push notifications, email, and in-browser messages.The ideal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Sotheby's Full time

    About Sotheby'sWe are the world's premier destination for art and luxury, established in 1744. Our global marketplace is supported by a leading technology platform and a network of specialists spanning 40 countries and 70 categories.The RoleAs an Ambassador of Sotheby's, you will be responsible for achieving sales targets defined by management and developing...

  • Luxury CRM Strategist

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Roger Dubuis Full time

    Job DescriptionWe are seeking a skilled Luxury CRM Strategist to join our team at Roger Dubuis. The ideal candidate will have 3-5 years of experience in a relevant role in the luxury retail industry and possess excellent computer skills, particularly in SAP, Word, Excel, and Power Point.The successful candidate will be responsible for defining and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionThis is an exciting opportunity to join Classy Wheeler Limited as a skilled CRM Consultant. The successful candidate will be responsible for delivering high-quality CRM projects, driving system development and implementation, and providing expert technical guidance.Responsibilities:Design and develop comprehensive CRM solutions that meet the...


  • Hong Kong, Central and Western District, Hong Kong SAR China SkySys Full time

    About the RoleWe are seeking an experienced Technical Support Specialist to join our SkySys team in providing high-quality technical support for End-User Computing devices.


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Job Title: Strategic CRM Leadership OpportunityAbout the Role:We are seeking a seasoned CRM Director to drive our customer engagement and loyalty strategies across various channels. The ideal candidate will have extensive experience in CRM, digital marketing, and team leadership, with a proven track record of delivering successful strategies that drive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Piaget Full time

    Job Title: High Jewelry ExecutiveSalary: $85,000 - $120,000 per annum, depending on experience and qualifications.About the RoleWe are seeking a highly skilled and experienced High Jewelry Executive to join our team at Piaget. As a key member of our luxury goods division, you will be responsible for providing exceptional service to our VIP clients, managing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Piaget Full time

    Job SummaryThis role supports the High Jewelry Team in providing exceptional service to our VIP clients, ensuring seamless execution of appointments, events, and product arrangements. The ideal candidate will have a strong understanding of luxury marketing, merchandising, and CRM principles.

  • IT Support Specialist

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    Job OverviewSelby Jennings is currently seeking an experienced IT Support Specialist to join our team. As the primary point of contact for end users, this role requires a strong customer focus and excellent communication skills.


  • Hong Kong, Central and Western District, Hong Kong SAR China Point72 Full time

    About the RoleWe are seeking a highly skilled and experienced High-Level Corporate Access Specialist to join our team. In this role, you will work closely with investment teams to address their corporate access needs and priorities.Key ResponsibilitiesBuild and maintain a high-quality pipeline of corporate access opportunities/engagements across all...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to delivering exceptional service and innovative solutions to its customers. We are seeking a highly skilled and experienced Prestige Private Investment Consultant to join our Wealth Sales Distribution team.


  • Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time

    About the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our team in providing exceptional end-user services. As a key member of our IT department, you will be responsible for delivering top-notch technical support to our clients.Key Responsibilities:Provide Level 1 and Level 2 technical support for Windows client workstations,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Qube Research & Technologies Full time

    Company Overview: Qube Research & Technologies (QRT) is a cutting-edge investment manager, operating globally across liquid asset classes. We are a technology-driven group that implements a scientific approach to investing, combining data, research, and trading expertise.Job Description: As a High-Performance Linux Infrastructure Specialist, you will be a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and attracting high-calibre talent. Our Retail Distribution division focuses on personal wealth management and financial services, offering one-stop wealth management initiatives for affluent and mass integrated account customers.We are seeking...


  • Hong Kong, Central and Western District, Hong Kong SAR China Avenir Investment Management Limited Full time

    About UsAvenir Investment Management Limited is a dynamic company committed to excellence in the Financial Industry. We prioritize a culture of continuous learning and development, fostering the professional growth of our employees.Job SummaryWe are seeking a highly skilled Global Business Development Specialist to support front-end customer managers in...


  • Hong Kong, Central and Western District, Hong Kong SAR China PartnerRe Full time

    Job DescriptionAbout the Role:We are seeking a skilled and customer-focused Technical Support Specialist to join our IT Help support team at PartnerRe in Hong Kong. This role involves providing 1st and 2nd Level workplace support to end-users, helping them make the most of our tools and services.The successful candidate will be responsible for responding to...