High Jewelry Service Manager
4 days ago
Salary: $85,000 - $120,000 per annum, depending on experience and qualifications.
About the RoleWe are seeking a highly skilled and experienced High Jewelry Executive to join our team at Piaget. As a key member of our luxury goods division, you will be responsible for providing exceptional service to our VIP clients, managing our CRM systems, and coordinating with our sales teams to ensure seamless execution of our high-end jewelry services.
Key Responsibilities- Customer Service: Provide personalized assistance to all VIP appointments, ensuring proper sales environments and packaging before appointments, and maintaining accurate records of VIP schedule updates.
- VIP Events: Coordinate and execute VIP events, including product arrangement, event rundown, and vendor management, ensuring a memorable experience for our clients.
- VIP Trips: Plan and coordinate special activities, overseas trips, and product information preparation, creating customized programs for each VIP client.
- Gifts and Others: Prepare and deliver VIP gifts, update gift inventory summaries, and assist in tailoring made-to-order gifts, while also arranging courier services and updating CRM spending budgets.
- Outsourcing: Source new vendors for VIP styling and treatments, coordinate with suppliers, and manage relationships to ensure exceptional quality and service.
- Education: University graduate with a degree in business administration or related field.
- Experience: At least 3 years of working experience in secretarial and administration support roles in marketing, merchandising, CRM, and retail operations, preferably in the luxury industry.
- Languages: Fluent in spoken and written English and Chinese (Cantonese & Mandarin).
- Skills: Excellent computer skills, attention to detail, strong analytical skills, and the ability to prioritize multiple projects simultaneously.
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