High Performance IT Service Delivery Expert
1 month ago
A highly competitive salary of £70,000 - £90,000 per annum awaits an exceptional candidate to join our dynamic team as a Service Management Engineer at HSBC's cutting-edge fintech, Zing.
Zing is revolutionizing international money transfers, making it worry-free for anyone who sends, spends, or converts currencies. As a leading brand under the HSBC Group, we leverage the benefits of being a global bank while maintaining agility as a fintech.
Key Responsibilities:- Collaborate with Internal IT, Infrastructure, and DevOps teams to enhance service efficiencies and effectiveness.
- Manage incident tickets, escalations, and stakeholder communications during critical incidents.
- Support DevOps technical input, including log reviews, incident tracing, and resolving complex issues.
- Work with IT teams to identify solutions and ensure excellent service quality in non-functional areas.
- Conduct post-incident reviews, ensuring problem records are logged, tracked, and resolved timely.
- Review monitoring and alerting implementations to ensure operational visibility.
- Build and improve service level reporting and quality metrics through incident metrics and reviews.
- Partner with tribe leads and development teams to adhere to non-functional standards.
- Develop end-to-end business flow synthetic monitoring and automated regression tests.
- Enhance and improve ticket handling, alerting automation, and dashboards using Atlassian Jira Service Management/Opsgenie/StatusPage.
- Proven experience in IT service management or a similar role.
- Strong knowledge of IT service management software (Atlassian Jira Service Management/Opsgenie/StatusPage).
- Excellent communication skills and ability to collaborate across different teams and tribes.
- Ability to analyze high-volume technical data and work in a fast-paced environment.
-
**Service Delivery Expert**
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Peak Scientific Instruments Ltd Full timeService Delivery ExpertPeak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our...
-
IT Infrastructure Service Delivery Expert
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeWe are seeking a highly skilled IT Infrastructure Service Delivery Expert to join our team at Classy Wheeler Limited. This is a fantastic opportunity for an experienced professional to lead virtual teams and drive effective service delivery based on ITIL process framework.As an IT Infrastructure Service Delivery Expert, you will coordinate different teams...
-
Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full timeAbout the RoleWe are seeking a highly skilled Technical Expert to join our team. In this role, you will be responsible for developing and enhancing high-performance applications using Java and Python. You will work closely with our team to design, deploy, and manage cloud-based solutions on AWS, ensuring high availability and scalability.Key...
-
IT Service Delivery Expert
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full timeJob Description:At Unity Partners, we're seeking an exceptional IT Service Delivery Expert to join our team. This pivotal role demands a multifaceted individual with outstanding customer service skills, critical thinking abilities, and a keen sense of time management in a dynamic environment.Responsibilities:Manage the lifecycle of incidents, changes, and...
-
Customer Service Delivery Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full timeAt Zurich Insurance Company, we are seeking a Customer Service Delivery Expert to join our team in Hong Kong. In this role, you will be responsible for providing professional customer service to enquiries on products/policies/claims of General Insurance by phone and/or email.About the JobThe successful candidate will maintain our high standards of customer...
-
Tech Consulting Expert
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Dynatrace Full timeAbout the RoleWe are seeking a highly skilled Tech Consulting Expert - Application Performance to join our team. As a key member of our delivery team, you will be responsible for delivering high-quality services to our customers, ensuring their successful adoption of Dynatrace technologies.Key Responsibilities:Earn customer trust as a trusted advisor in...
-
Hong Kong, Central and Western District, Hong Kong SAR China BAH Partners Full timeOur team at BAH Partners is dedicated to connecting top-tier talent with premier financial and technology driven organisations in the Asia Pacific region.We're currently seeking a highly skilled C++ Developer to join our roster of experts. In this role, you'll have the opportunity to work on exciting greenfield projects at globally renowned trading firms.The...
-
High-Performance Trading Expert
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China NLS Full timeNLS, a global financial institution, is actively seeking an experienced C++ Strategy Developer to join their dynamic team. The ideal candidate will have a strong background in software development, particularly in C++, and a passion for building high-performance trading systems.The role involves designing, developing, and maintaining high-performance trading...
-
Professional Services Delivery Expert
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Asite Full timeJob Overview:We are seeking a highly motivated Professional Services Delivery Expert to join our growing team in Hong Kong. As a key member of our front-office and back-office teams, you will be responsible for delivering exceptional customer experiences and driving business growth.About the Role:The successful candidate will have experience of Cloud-based...
-
Infrastructure Architect
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Overview Hong Kong Exchanges and Clearing Limited (HKEX) is Asia's most dynamic and vibrant capital markets. We connect capital, ideas, inspiration, and innovation for deeper, more diverse, and liquid global capital markets, providing greater choice and opportunity for our customers each day. Our commitment to long-term development of our business...
-
High Performance Systems Architect
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full timeCompany Overview:Hong Kong Exchanges and Clearing Limited (HKEX) is Asia's most dynamic and vibrant capital markets. Our company connects capital, ideas, inspiration, and innovation for deeper, more diverse, and liquid global capital markets, providing greater choice and opportunity for our customers every day.We are a purpose-driven organization with a...
-
High-Performance Broker
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China ICAP Full timeAt ICAP, we are a world leading provider of market infrastructure, connecting clients to superior liquidity and data solutions. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data through responsible and innovative solutions.We operate from over 60 offices...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time**About DBS Bank**DBS Bank is a leading financial institution in the Asia-Pacific region, providing a comprehensive range of commercial banking services to corporate customers.We are seeking an experienced professional to join our team as an AVP - Business Operations and Service Delivery Expert. In this role, you will be responsible for ensuring smooth and...
-
High-Performing Wealth Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China 0786 Deutsche Bank Aktiengesellschaft, Filiale Hongkong Full timeJob Summary:We are seeking a highly skilled and experienced Wealth Manager to join our team in Hong Kong. As a key member of our Private Bank division, you will be responsible for developing and maintaining relationships with high net worth individuals and families, providing personalized wealth management solutions to meet their financial goals.About...
-
Service Delivery Manager
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full timeAt Ensign InfoSecurity, we are seeking a highly skilled and experienced Service Delivery Manager to join our team in Hong Kong. The ideal candidate will have a strong background in IT and cybersecurity, with a proven track record of delivering high-quality services to clients.About the RoleThe Service Delivery Manager will be responsible for leading our team...
-
Global Support Expert
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full timeAbout the Role:Unity Partners is seeking a highly skilled Global Support Expert to join our team. As a key member of our support organization, you will play a critical role in delivering exceptional customer service and ensuring seamless system monitoring.Key Responsibilities:Manage the incident, change, and service request lifecycle, escalating issues to...
-
High-Performance Trading Systems Specialist
2 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Westbury Partners Full timeCompany Overview">Westbury Partners, a leading global hedge fund in Hong Kong and Singapore, is at the forefront of innovative technology and data-driven strategies to deliver exceptional investment performance.SalaryThe estimated annual salary for this position is between HKD 1.2 million and SGD 1.8 million, depending on experience.Job DescriptionAs a...
-
High-Performance Infrastructure Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Tower Research Capital Full timeOverviewTower Research Capital, a leader in quantitative trading, seeks an experienced Reliability Engineer to join our team. With a focus on delivering high-performance infrastructure solutions, this role will play a critical part in ensuring the reliability and efficiency of our systems.Job DescriptionThis is a challenging position that requires strong...
-
IT Service Delivery Specialist
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full timeJob Summary We are seeking an experienced IT Service Delivery Specialist to join our team at Lenovo. As a key member of our service delivery team, you will play a critical role in ensuring timely and satisfactory resolution of customer inquiries/orders, complaints, and issues. About the Role: Serve as primary point of contact for customer...
-
High-Performance Trader
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full timeWe are seeking a skilled and experienced trader to join our team as a High-Performance Trader. Our client is a leading proprietary trading company with over 20 years of experience in the industry.As a High-Performance Trader, you will be responsible for developing and implementing quantitative strategies to invest in equities, futures, and options on listed...