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Team Leader, Case Management Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock Your Potential as a Team Leader, Case Management

At HSBC, we're committed to helping our employees grow and develop their careers. As a Team Leader, Case Management, you'll play a critical role in leading a team of Case Managers to deliver exceptional service to our clients.

Key Responsibilities:

  • Lead a team of Case Managers to achieve business targets and deliver high-quality service to clients
  • Monitor and improve the production quality of the team, providing guidance and support to team members
  • Collaborate with the Underwriting team to ensure seamless end-to-end processes
  • Stay up-to-date with compliance and regulatory requirements, conducting training as needed
  • Identify opportunities for process improvement and implement changes to enhance team efficiency and productivity

Requirements:

  • University graduate with relevant industry experience
  • Strong analytical and problem-solving skills, with the ability to work independently
  • Excellent communication and leadership skills, with the ability to motivate and guide a team
  • Fluency in Cantonese and English, with a preference for Mandarin proficiency

As a Team Leader, Case Management, you'll have the opportunity to work in a dynamic and innovative environment, with a world-class institution that values employee growth and development. If you're looking for a challenging and rewarding role that will help you unlock your potential, we encourage you to apply.