Insurance Case Management Team Lead
1 month ago
Unlock Your Potential in a Dynamic Career
HSBC Life is a world-class institution where you can specialize in Insurance and enjoy the advantages that come with being part of a leading global international bank. Our team is seeking a high calibre professional to join us as a Team Leader, Case Management.
Key Responsibilities
- Work closely with the Senior Case Management Manager to lead a sub-team of Case Managers in delivering new business case management services to respective business channels.
- Monitor production quality and provide guidance to subordinates on daily activities.
- Effectively manage and coordinate with Underwriting teams to achieve business targets.
- Stay up-to-date with procedures and conduct training as necessary to meet compliance and regulatory requirements.
- Regularly review process workflows and suggest improvements to enhance team efficiency and productivity.
- Collaborate with internal business partners on assigned projects to implement business initiatives effectively.
- Process new applications in accordance with underwriting, compliance, and regulatory requirements and agreed service lead times.
Requirements
- University Graduate.
- Solid relevant industry experience in processing New Business, preferably with HNW experience.
- Possessing LOMA qualifications or in progress of taking any LOMA courses would be an asset.
- Able to work independently and meet tight deadlines in a fast-paced environment.
- Fluent in Cantonese and English, with a preference for proficiency in Mandarin.
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