Insurance Team Manager

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Unlock Your Potential with HSBC

Are you looking for a career that will help you stand out in the industry? HSBC offers opportunities, support, and rewards that will take you further in your professional journey.

As a Team Leader, Case Management, you will play a crucial role in leading a sub-team of Case Managers to deliver new business case management services to our clients. Your responsibilities will include:

Key Responsibilities

  • Assist the Senior Case Management Manager in leading a sub-team of Case Managers to deliver new business case management services.
  • Closely monitor production quality and provide opinions and improvement recommendations to subordinates on daily activities.
  • Effectively manage and coordinate with the Underwriting team on new business end-to-end processes to achieve business targets.
  • Timely update procedures to fulfill compliance and regulatory requirements, and conduct training as necessary.
  • Regularly review process workflows and make recommendations to enhance team efficiency and productivity.
  • Closely work with internal business partners on assigned projects to achieve and implement business initiatives effectively.
  • Process new applications in accordance with underwriting, compliance, and regulatory requirements, and agreed service lead times.

Requirements

  • University Graduate
  • Solid relevant industry experience in processing New Business (with HNW experience highly recommended)
  • Possessing LOMA qualifications or in progress of taking any LOMA courses would be a plus
  • Having a positive and mature attitude, and able to meet tight deadlines in a fast-paced and ever-changing environment
  • Able to work independently for tasks assigned
  • Willing to support ad-hoc projects/assignments which may be assigned from time to time
  • Must be fluent in Cantonese and English, with a preference for proficiency in Mandarin


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