Senior Customer Service Specialist
6 days ago
At China Mobile Hong Kong Co. Ltd., we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints in a timely and efficient manner.
Key Responsibilities:- Investigate and resolve customer complaints via phone or in writing, ensuring a high level of customer satisfaction.
- Work closely with relevant parties to resolve disputes and draw up replies to customers, regulatory bodies, and external parties.
- Highlight important issues for management review and service improvement.
- Assist supervisors on customer feedback reports and other ad-hoc projects.
- HKCEE/DSE/Diploma holder or above.
- 2-3 years' working experience in customer service fields, preferably with experience in complaint handling.
- Well-organized with analytical mind, good communication, and strong objection handling skills.
- Proficiency in written and oral English, Chinese, and Putonghua is a must.
- Discretionary bonus.
- Monthly incentive.
- Life insurance.
- Medical insurance.
- Birthday gift.
- Marriage leave.
- Birthday leave.
- Compassionate leave.
- Staff discount.
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Senior Customer Service Specialist
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