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Senior Customer Service Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time
Customer Service Specialist

At China Mobile Hong Kong Co. Ltd., we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for resolving customer complaints in a timely and efficient manner.

Key Responsibilities:
  • Investigate and resolve customer complaints via phone or in writing, ensuring a high level of customer satisfaction.
  • Work closely with relevant parties to resolve disputes and draw up replies to customers, regulatory bodies, and external parties.
  • Highlight important issues for management review and service improvement.
  • Assist supervisors on customer feedback reports and other ad-hoc projects.
Requirements:
  • HKCEE/DSE/Diploma holder or above.
  • 2-3 years' working experience in customer service fields, preferably with experience in complaint handling.
  • Well-organized with analytical mind, good communication, and strong objection handling skills.
  • Proficiency in written and oral English, Chinese, and Putonghua is a must.
What We Offer:
  • Discretionary bonus.
  • Monthly incentive.
  • Life insurance.
  • Medical insurance.
  • Birthday gift.
  • Marriage leave.
  • Birthday leave.
  • Compassionate leave.
  • Staff discount.